Customer Service Representative

TPG has exciting Customer Service Representative positions with a well-established and stable company health service organization in the Pleasant Hill area. The ideal candidate will have a minimum of 2 years of experience in phone-supported customer service, with strong skills in handling challenging customer situations while maintaining professionalism and composure.

Responsibilities:

Answer incoming calls and provide high-quality customer support Handle escalated or challenging customer interactions with patience and professionalism Update and maintain customer account information accurately Troubleshoot and resolve customer technical issues in a timely manner Ensure all customer interactions are documented and follow company policies

Qualifications:

Minimum 2 years of phone-supported customer service experience Proven ability to manage difficult customers calmly and effectively Strong problem-solving and communication skills Detail-oriented with excellent typing\data entry accuracy Experience in a healthcare or service-related environment preferred but not required

Location:

Pleasant Hill, CA area (On-site only - no remote/hybrid) Call to

Action:

Email resume to tpgsr@theplusgroup.com

Pay Rate & Benefits:

$19-$20 per hour DOE plus Medical Insurance after 60 days and Paid Sick Leave after 90 days