Job Summary We are seeking a Customer Service/Sales professional for a long-term temporary opportunity in Pomona, CA within a manufacturing-related environment. This role is ideal for someone who enjoys helping customers, resolving product questions, supporting online orders, and building strong relationships. This position begins in customer service and is expected to transition into a sales-focused role after approximately 3 to 6 months. Once transitioned, the role will initially focus on managing existing accounts, with the potential to expand into lead generation and new business development as confidence and product knowledge grow. This is a great opportunity for a motivated candidate looking for stability, hands-on training, supportive teamwork, and a clear path into sales. The environment is customer-focused, team-oriented, and well suited for someone who communicates professionally, stays organized, and enjoys solving problems. Key Responsibilities Answer incoming customer calls and emails regarding product questions, concerns, order issues, and general support needs. Assist customers with e-commerce portal support, online order processing, shopping cart imports, and order updates. Review orders for fraud concerns, out-of-stock items, billing accuracy, and shipping address verification. Process returns, RMA requests, and defective merchandise claims for dealers and end users. Recommend alternative products, accessories, or additional items when appropriate. Serve as a front-line contact for visitors, interview candidates, incoming calls, occasional mail, and internal communication with shipping and logistics teams.

Compensation and Benefits Pay range:

$20 to $24 per hour.

Job type:

Contract/Temporary. Long-term temporary assignment expected to last over one year. Possibility of permanent hire. Position is expected to transition into a sales role after approximately 3 to 6 months. Commission or other incentives may become available based on performance over time, but are not offered immediately upon transition into the sales role. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1001