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E-Commerce Customer Service Representative (Part-Time)

Job

Aosmart Inc

Pomona, CA (In Person)

$38,418 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 8/4/2026

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Job Description

E-Commerce Customer Service Representative (Part-Time) Aosmart Inc - 2.5 Pomona, CA Job Details Full-time From $18.47 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Customer communication Customer service Writing skills Microsoft Office E-commerce Phone etiquette Full Job Description We are looking for a detail-oriented, proactive, and reliable E-Commerce Customer Service & Operations Assistant to join our team.
Key Responsibilities Multi-Channel Customer Support:
Promptly and professionally answer customer inquiries, messages, and returns on Amazon, eBay, and Walmart .
Account Health Monitoring:
Keep a close eye on account performance metrics, respond to marketplace alerts, and proactively resolve issues to maintain flawless account health.
Logistics & Order Tracking:
Monitor tracking numbers, investigate delayed shipments, and resolve delivery status issues with carriers to ensure orders arrive on time.
Product Listing Creation:
Write optimized, engaging, and accurate listing titles, bullet points, and descriptions for new and existing products to drive conversions.
Team Support:
Adapt and assist with additional administrative and operational tasks as needed to support the growth of the team.
Qualifications & Skills Experience:
1 year of experience with e-commerce platforms preferred, but not required.
Communication:
Exceptional written English skills with a friendly, helpful, and professional tone.
Problem-Solving:
Strong critical thinking skills—you don't just spot a problem, you look for the solution.
Tech-Savvy:
Comfortable navigating various e-commerce platforms, WMS software, and basic spreadsheets (Excel/Google Sheets).
Organization:
High attention to detail with the ability to multitask and manage time effectively in a fast-paced environment.
What We Offer Pay:
Starting at $18.47 per hour.
Hours:
Part-time / Full-time available based on experience and performance. Paid Time Off, Holidays Off. Opportunities for growth within a rapidly expanding company
Job Type:
Full-time Pay:
From $18.47 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off
Shift:
8 hour shift
Work Location:
In person