Customer Experience Specialist

Customer Experience Specialist at Taoglas Customer Experience Specialist at Taoglas in Poway, California Posted in 1 day ago.

Type:

full-time

Job Description:

About Taoglas:

Taoglas is a leading provider of advanced technology for a smarter World. Our solutions include advanced components and technologies that help OEMs, enterprises, and communities to resolve the complexities of bringing digital transformation solutions to market quickly and cost effectively. Focused on best-in-class, high-performance antenna and RF design, imaging, audio and artificial intelligence technologies, Taoglas has unique expertise in integrating and commercializing highly complex technology solutions. Our employees are passionate about advancing technology. We are looking for creative, bright, and motivated team members who share our passion for excellence and want to make an impact at an innovative, dynamic high-growth company. We celebrate our employees for their innovation, perseverance, and hard work in a fun, rewarding, and fast- moving environment. If you enjoy the sense of accomplishment that comes from working together to build a smarter world Apply to see how you can become part of our team!

Role Overview:

The Customer & Sales Experience Specialist plays a key role in delivering high levels of customer satisfaction and operational support. The position is responsible for managing customer enquiries, following up with customers, processing and completing orders, and accurately capturing sales leads. The role requires professional handling of incoming requests, ensuring issues are resolved promptly, thoroughly, and in line with established procedures. The role also involves developing and maintaining relationships with a broad base of new and existing customers, primarily through phone and electronic communication, with the objective of supporting and increasing sales of the Company's products and services.

Reporting to:

Customer Experience Manager Key Responsibilities:

Gather customer information accurately and efficiently to understand and fulfil customer needs; educate customers where appropriate to reduce repeat enquiries and ensure all interactions are properly documented. Deliver high?quality customer service and support across a range of activities, including order placement, ETDs/lead times, and product and service enquiries. Troubleshoot and resolve customer issues professionally via phone and electronic communication channels. Manage customer issues in a manner that balances customer satisfaction with the best interests of the Company. Continuously assess processes and identify opportunities to improve efficiency and enhance the overall customer experience. Proactively engage with existing customers via phone, email and other communication channels to communicate opportunities and support ongoing initiatives. Support sales activities and conduct selling efforts as required. Support the rollout of new processes, tools, communications, training and methodologies to ensure successful execution of sales programmes across teams and departments. Collaborate with cross?functional teams to strengthen relationships across departments and locations, supporting the achievement of organisational objectives. Ensure reporting and communication are timely, accurate and bi?directional. Identify revenue opportunities within existing customer accounts through ongoing engagement and analysis. Contact prospective customers to identify decision?makers, qualify opportunities and progress leads through the sales pipeline. Keep management informed of activity through timely and accurate reporting. Build credibility across the organisation as a trusted contributor focused on practical solutions to business challenges.

Qualifications/Skills:

High School Diploma or equivalent education and/or experience. Minimum 2 years of customer service experience.

Competencies:

Collaboration Skills Customer / Client Focus Ethical Conduct Initiative Results Driven Time Management Position Type /

Expected Hours of Work:

This is a full-time position. Days and hours are Monday - Friday, 8:30 AM TO 5:00 PM. Occasional evening and weekend work may be required as job duties demand.

Travel:

Up to 5% of some occasional local day travel may be necessary.

Other Comments:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to their protected veteran status.