Operations & Customer Support (Administrative Focus)

Operations & Customer Support (Administrative Focus) JTS Surgical Redlands, CA Job Details Full-time $22 - $25 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Computer operation Microsoft Excel Administrative experience High school diploma or GED Order picking Full Job Description Operations & Customer Support (Administrative Focus)

Reports To:

Operations Coordinator Location:

Redlands, California (Onsite - Not a Remote Role) Role Overview The Operations & Customer Support Clerk provides administrative, clerical, and customer service support to ensure efficient daily operations. This role focuses on accurate recordkeeping, data entry, customer communication, and coordination of orders and documentation. The position is ideal for someone with strong clerical skills, attention to detail, and a customer-first mindset who can manage multiple administrative tasks while maintaining accuracy and professionalism. Key Responsibilities Customer Support Serve as a primary point of contact for inquiries via phone and email regarding orders, billing, and service needs. Provide timely, professional responses and resolve routine concerns or escalate issues as needed. Process customer payments over the phone in accordance with company procedures. Maintain accurate records of customer interactions and transactions. Clerical & Administrative Support Perform high-volume data entry including purchase orders, inventory updates, and reporting. Maintain organized digital and physical filing systems (contracts, licenses, case sheets, and operational documents). Review invoices for accuracy and support discrepancy resolution through proper documentation and escalation. Prepare routine reports such as inventory logs, aging reports, and administrative summaries. Answer and route incoming calls to the appropriate department or contact. General Office & Coordination Support Assist with organizing workflow, tracking documentation, and ensuring compliance-related records are up to date. Support order processing, including basic coordination of picking, packing, and fulfillment documentation. Coordinate with internal teams to ensure accurate records and smooth communication. Provide general clerical assistance to leadership, including administrative projects and research tasks. Qualifications High school diploma or equivalent required; additional administrative or business coursework preferred. 1-3 years of experience in clerical, administrative support, customer service, or office coordination roles. Strong data entry and recordkeeping experience with a focus on accuracy. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience managing files, reports, and office documentation systems. Prior experience interacting with customers or handling service-related inquiries preferred. Knowledge, Skills & Abilities Clerical & Administrative Knowledge Understanding of office procedures, recordkeeping systems, and data management practices Familiarity with billing documentation, reporting, and basic accounting support Customer Service Skills Strong interpersonal skills with the ability to communicate clearly and professionally Ability to handle inquiries, resolve issues, and maintain positive customer relationships Data Entry & Accuracy High attention to detail with proven ability to maintain accurate records and documentation Ability to review, verify, and correct data efficiently Organization & Time Management Ability to prioritize tasks, manage multiple deadlines, and maintain organized workflows Strong filing and documentation management skills Communication Clear verbal and written communication skills for both internal teams and customers Professional phone etiquette and responsiveness Technical Skills Proficient in Microsoft Office and comfortable learning new systems Ability to enter, track, and report data efficiently Problem-Solving & Reliability Ability to follow procedures, identify discrepancies, and escalate when needed Dependable, punctual, and consistent in completing assigned tasks accurately Physical Requirements & Schedule Primarily office-based clerical work with occasional inventory-related support Ability to sit, stand, and perform computer-based tasks for extended periods Monday-Friday schedule with occasional on-call rotation as needed Participation in an on-call rotation approximately once every 5-6 weeks , requiring scheduling flexibility.

Pay:

$22.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Redlands, CA 92373 (Required)

Work Location:

In person