Part-Time Client Service Representative (CSR) We are seeking an experienced Client Service Representative (CSR) to join our veterinary hospital team. The ideal candidate has previous veterinary CSR experience, strong communication and organizational skills, and the ability to stay calm and organized in a fast-paced environment. This role is responsible for creating a positive client experience, managing front desk operations, and helping keep daily hospital flow running smoothly. The CSR will work closely with veterinarians, technicians, and other team members to support both clients and patients. Responsibilities Client Communication & Scheduling Answer incoming calls and assist clients with questions in a friendly, professional manner Schedule appointments and help coordinate daily hospital flow Manage a high volume of calls while maintaining accuracy and attention to detail Use the practice management system to update records, schedule appointments, and document client communications Communicate hospital services and assist with new client inquiries Front Desk & Client Experience Welcome clients and serve as the first point of contact by phone and in person Coordinate client and patient flow throughout the hospital Process payments and verify transactions accurately Maintain accurate client and patient records Coordinate prescription refill requests and follow up on client communications Assist clients with check-in, check-out, and exam room transitions as needed Clinical Team Support Assist the medical team with obtaining patient histories and communicating client concerns Help relay client education and instructions as directed by the medical team Provide basic animal restraint support when needed and appropriate Work collaboratively with veterinarians, technicians, and veterinary assistants to support patient care Qualifications Previous veterinary CSR experience required Strong communication, customer service, and organizational skills Ability to multitask and prioritize in a busy veterinary hospital Comfortable communicating with clients who may be stressed or concerned about their pets Experience with veterinary practice management software preferred Team-oriented with a willingness to assist where needed Willingness to cross-train in Veterinary Assistant I responsibilities is a plus Schedule Part-time position Primarily Tuesdays and Thursdays, with the possibility of Fridays Shifts generally run from 8:00 AM-6:00 PM Compensation Compensation range reflects varying experience and skill levels. Starting pay will be determined based on relevant veterinary experience, technical skills, and overall qualifications.

Visit us at https:

//lasierravet.com for more information!

Pay:

$16.90 - $22.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person