HVAC Customer Service Representative Call Center - Outbound Calls, Cold Calling

Experienced Customer Service Representative Servlegacy Inc - HVAC Company Servlegacy Inc, a growing HVAC company, is seeking a Customer Service Representative (CSR) to join our team. We are looking for a motivated and customer-focused individual who can handle both inbound and outbound calls while providing excellent support to our clients and technicians.

Key Responsibilities:

Answer and manage incoming customer calls in a friendly and professional manner. Make outbound/cold calls to prospective and existing customers to generate leads, follow up on estimates, and promote services. Schedule service appointments and dispatch technicians using ServiceTitan software. Maintain accurate customer records and job details within the CRM system. Assist with follow-ups on open jobs, maintenance agreements, and service requests. Communicate with field technicians to ensure timely service and accurate job completion. Support the office team with data entry, reporting, and administrative tasks. Handle customer concerns with professionalism and escalate when necessary.

Preferred Skills & Qualifications:

Experience with CRM systems (ServiceTitan experience strongly preferred). Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive). Comfort making outbound/cold calls and working toward sales/conversion goals. Strong organizational skills and attention to detail. Excellent communication skills, both verbal and written. Ability to multitask in a fast-paced environment. Previous customer service, telemarketing, or dispatch experience (HVAC/trades industry a plus). Must be available to work weekends. Heavy phones.

Compensation:

Competitive hourly rate based on experience + potential performance incentives. Full-time schedule with opportunities for growth.

About Us:

Servlegacy Inc is committed to providing top-quality HVAC solutions with integrity and professionalism. We value our employees and strive to create a supportive and growth-oriented work environment.

Job Types:

Full-time, Part-time, Contract, Temporary Pay:

$18.00 - $25.00 per hour

Work Location:

In person