Customer Experience Advocate I - ECC

Customer Experience Advocate I

• ECC•Full Time AmeriGas•Rocklin, CA Apply Now Posted on 06/02/26 (

Ref:

CAaqOK2bgm-29347-en_US)

Requisition Number:

29347 When you work for AmeriGas, you be a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propanepany, serving over 1.5 million residential,mercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until . Posting

Job Summary:

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for thepany. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customerplaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handledpletely and in timely manner.

Key Characteristics:

Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience. Must have strong and clearmunication skills with an ability to use positive language and listen attentively. Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs. Works with high accuracy and manages time efficiently.

Duties and Responsibilities:

Respond to and process all customer calls in a prompt and professional manner. Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding. Acknowledge and resolve customer concerns; promptly escalateplaints when needed. Process orders, forms, applications, requests, and payments accurately. Keep records of customer interactions, transactions,ments andplaints by recording clear,plete and concise documentation in case management logs. Attend and collaboratively participate in staff meetings and training sessions.

Knowledge, Skills and Abilities:

Ability to work independently and within contact center teams. Good problem-solving skills and asks for guidance when needed. Good judgment and independent decision making within assigned authority levels. Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally. Effectivelymunicates in English

• verbal and written.

Efficient and accurate use of systems and tools with a strong ability to multi-tasking.

Education and Experience Required:

High School Diploma or Equivalent. One to two years customer service experience; in a contact center preferred. Demonstrated understanding ofputer-based tools and programs.

Working Conditions:

Work occurs inside a contact center

• potential for 24/7/365 day operations in future.

Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. The ability to useputer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from to , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additionalpensation may include eligibility to earn a performance-based bonus ormissions onpleted sales depending on position. This is the Company's good faith and reasonable estimate of the range ofpensation for this position as of the time of posting. The Company offers a wide array ofprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave inpliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and w the employee lives and/or works. Apply Now State ⌄ Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Gia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon Please mention you saw this job on JobsInLogistics this job: