Customer Service Associate

We are looking for a Customer Service Associate to support patient account services for a long-term contract opportunity based in California. This remote day-shift role, working Monday through Friday, is best suited for a detail-focused candidate in the Pacific Time Zone who can manage medical billing follow-up, review explanation of benefits documents, and apply account adjustments accurately. The position requires strong independent judgment, excellent organization, and a service-minded approach when assisting with patient financial records and related requests.

Responsibilities:

• Manage medical billing follow-up activities by reviewing outstanding accounts and taking appropriate action to help resolve payment issues.
• Examine explanation of benefits documentation carefully and post account corrections or adjustments in line with payer guidance and internal standards.
• Verify patient statements for completeness and accuracy before they are finalized or communicated.
• Handle requests related to financial assistance, legal record inquiries, and bankruptcy notifications while maintaining proper documentation.
• Protect sensitive patient and account information by following confidentiality requirements and approved release procedures.
• Provide courteous, attentive support to patients and visitors while addressing questions related to billing or account status.
• Use billing platforms and related systems, including Cerner when applicable, to document activity and maintain accurate account records.
• Perform additional assigned duties that contribute to revenue cycle operations and customer service support.