Bilingual Customer Service Representative Spanish

POZOS INSURANCE SERVICES

Sacramento, CA Job Details Full-time $17 - $20 an hour 22 hours ago Qualifications Live chat Computer operation Organizational skills Multi-line phone systems Office management Full Job Description Job Summary We are seeking a dynamic and bilingual Customer Service Representative to join our team! In this energetic role, you will serve as the primary point of contact for our diverse clientele, providing exceptional support and ensuring a positive experience. Your ability to communicate fluently in two languages will be vital in assisting customers, managing inquiries, and resolving issues efficiently. This position offers an exciting opportunity to utilize your office management skills, technical proficiency, and passion for customer service in a fast-paced environment. If you thrive on helping others and excel at multitasking with strong organizational skills, this role is perfect for you! Responsibilities Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat in both languages Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately Utilize productivity software such as Microsoft Office (Word, Excel, Spreadsheets) to document interactions, update records, and generate reports Perform data entry tasks with accuracy using computer literacy skills to maintain customer records and office files Provide excellent customer support by addressing concerns, troubleshooting basic technical issues related to products or services, and offering solutions Support administrative tasks such as scheduling appointments, managing client communication, and maintaininoffice setting Experience handling multi-line phone systems and practicing professional phone etiquette Bilingual fluency in [english and spanish], with excellent verbal and written communication skills in both languages Demonstrated organizational skills with the ability to prioritize tasks effectively and manage time efficiently Previous experience working at a front desk or personal assistant role is highly desirable

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person