Pay:

$23.00 - $25.00 per hour Job description:

Experienced Call Center Representative Company:

Yancey Home Improvements Position:

Call Center Representative Employment Type:

Full-Time About Yancey Home Improvements Yancey Home Improvements is seeking an experienced Call Center Representative to join our growing team. We are looking for a proven professional who is comfortable handling high-volume calls, communicating with homeowners, and setting qualified appointments for our home improvement team. The ideal candidate has a strong background in call center operations, outbound calling, appointment setting, customer service, or inside sales and knows how to build rapport, overcome objections, and confidently move conversations toward a scheduled appointment. Responsibilities Handle a high volume of inbound and outbound customer calls. Contact prospective customers and generate qualified appointments. Build rapport with homeowners and identify their needs. Clearly communicate company services and appointment information. Overcome common customer objections professionally and confidently. Schedule, confirm, and reschedule appointments. Follow up with leads and customers in a timely manner. Accurately document calls, customer information, and appointment details in the CRM. Maintain consistent call activity and meet established performance goals. Work closely with the sales team to ensure qualified appointments are properly communicated. Deliver an exceptional customer experience on every call. Follow established call procedures, scripts, and company policies. Required Qualifications 2+ years of recent call center, appointment-setting, inside sales, or outbound calling experience. Proven ability to make and receive a high volume of calls. Demonstrated success setting appointments or generating qualified leads. Strong verbal communication and active listening skills. Confident, professional, and personable phone presence. Ability to overcome objections and keep conversations productive. Strong computer and CRM skills. Excellent organization and follow-through. Dependable attendance and punctuality. Ability to work independently while contributing to a team environment. A results-driven attitude and strong work ethic. Preferred Experience Experience in any of the following is a plus: Home improvement Roofing Windows and doors Remodeling HVAC Construction Solar In-home sales Lead generation Appointment setting Ideal Candidate We are looking for someone who already knows how to work a phone and produce results . You should be comfortable initiating conversations, handling objections, asking the right questions, and securing appointments with qualified homeowners. If you're an experienced call center professional who is motivated by performance, enjoys talking with customers, and takes pride in delivering results, we want to hear from you. Apply Today Join Yancey Home Improvements and become part of a team that values professionalism, accountability, customer service, and results. Experienced applicants encouraged to apply.

Benefits:

Health insurance

Pay:

$23.00 - $25.00 per hour

Benefits:

Paid time off Paid training

Work Location:

In person