Service Writer Job Overview We are seeking a dedicated and customer-focused Service Writer to join our team. In this role, you will serve as the primary point of contact for clients regarding vehicle or equipment service needs. Your responsibilities will include effectively communicating with customers, documenting service requests, and ensuring smooth coordination between clients and our service department. The ideal candidate will have strong communication skills, attention to detail, and a good understanding of service writing processes. This position offers an opportunity to be a vital link in delivering exceptional service experiences. Duties Communicate clearly and professionally with clients to understand their service needs and concerns. Write detailed service descriptions based on customer input, ensuring accuracy for work orders. Order parts necessary for repairs or maintenance, coordinating with suppliers and managing inventory levels. Maintain accurate records of service requests, work performed, and parts used. Collaborate with technicians and the service team to ensure timely completion of repairs and services. Assist in scheduling appointments and managing workflow within the service department. Provide updates to clients on the status of their vehicle or equipment repairs. Ensure all documentation complies with company policies and industry standards. Requirements Proven experience in a customer service or service writing role preferred. Excellent communication skills, both verbal and written. Ability to effectively listen to customer needs and translate them into clear work orders. Strong organizational skills with attention to detail. Knowledge of parts ordering processes and inventory management is advantageous. Ability to work efficiently in a fast-paced environment while maintaining professionalism. Basic understanding of automotive or equipment repair processes is beneficial but not mandatory. Must be able to work collaboratively with team members and maintain a positive attitude. This position is an essential part of our service team, ensuring customers receive accurate information and quality support throughout their service experience. We value professionalism, reliability, and a commitment to excellent customer care in our Service Writers.

Pay:

$25.00 - $35.00 per hour

Work Location:

In person