Bilingual Spanish Customer Service Representative

About the RoleOur client, a mission-driven nonprofit organization, is seeking a Bilingual Customer Service Representative to provide exceptional support to Spanish- and English-speaking constituents. This role is ideal for a professional passionate about helping others and ensuring seamless communication between the organization and the community it serves.

Key ResponsibilitiesRespond to incoming calls, emails, and inquiries in Spanish and English.

Assist community members with questions regarding programs, services, and resources.

Document interactions accurately and maintain detailed records in internal databases.

Collaborate with team members to ensure a high standard of customer service.

Identify opportunities to improve the constituent experience and share feedback with management.