Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to support individuals seeking guidance and services through a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a fast-paced call center setting and values meaningful, community-focused work. In this role, you will serve as a key point of contact, helping callers access information, resources, and next steps while delivering thoughtful and attentive service.

Responsibilities:

• Handle incoming calls and respond to questions with clear, helpful guidance tailored to each caller's needs.
• Record conversations, outcomes, and follow-up details accurately in web-based platforms and customer management systems.
• Connect individuals with appropriate programs, community resources, or internal support services based on their circumstances.
• Work closely with colleagues across departments to resolve concerns and ensure timely assistance for clients.
• Maintain current knowledge of organizational services, eligibility details, and available support options.
• Provide a high level of care, courtesy, and empathy in every phone and written interaction.
• Use call center and customer service tools effectively, including CRM platforms and communication systems, to manage daily tasks.
• Support service-related inquiries such as benefits, billing, and general account questions as needed. Requirements
• At least 1 year of experience in a call center, customer support, or similar service-focused environment.
• Associate's degree preferred, or a combination of post-secondary education and relevant experience.
• Strong verbal and written communication skills with the ability to interact effectively and compassionately.
• Proficiency with web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint.
• Experience working with customer service or contact center systems such as CRM tools and inbound call platforms is preferred.
• Background in public health, social services, psychology, sociology, criminology, or a related field is a plus.
• Bilingual fluency in Spanish and English is strongly preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .