Description Position Overview Our client, a well-established insurance company, is seeking a Customer Service Representative to support its team and provide exceptional service to policyholders and clients. This individual will serve as a primary point of contact for customer inquiries, assist with policy-related questions, and help ensure a positive customer experience through accurate, timely, and professional communication. Key Responsibilities

+ Respond to customer inquiries via phone and email regarding insurance policies, coverage, billing, and account information.

+ Provide accurate information and guidance while maintaining a high level of customer service.

+ Assist with policy updates, customer account changes, documentation, and general administrative tasks.

+ Research and resolve customer concerns, escalating complex issues to the appropriate team as needed.

+ Maintain accurate customer records and document interactions within internal systems.

+ Follow company procedures and applicable insurance guidelines while handling confidential customer information.

+ Collaborate with internal departments to ensure timely resolution of customer requests. Requirements Qualifications

+ Previous customer service experience; experience in the insurance industry is a plus.

+ Strong verbal and written communication skills with a professional, customer-focused approach.

+ Excellent attention to detail, organization, and follow-through.

+ Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.

+ Strong problem-solving skills and the ability to handle customer concerns with patience and professionalism.

+ Proficiency in Microsoft Office and the ability to learn new software and customer management systems.

+ High school diploma or equivalent required. Ideal Candidate The ideal candidate is dependable, detail-oriented, and enjoys helping customers. They demonstrate strong communication skills, take ownership of customer inquiries, and can balance customer service with administrative responsibilities in a professional environment. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .