Customer Service Associate Customer Service Associate CBRE San Francisco, CA

• On-Site Apply Spreadsheets Customer Service Customer Inquiries Call Center Experience Complex Problem Solving STARs-friendly Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 68 % STARs in role.

Description:

About the

Role:

As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. The schedule is Wednesday - Sunday, 8 AM to 4:30 PM.

What You'll Do:

Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns. Dispatch service request work orders for completion by vendors. Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently. Contact the customer for information and communicate the steps in the work order process. Run, review, and distribute various customer service reports, as necessary. Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Apply Save Job Posting ID:

304001