Job Description The relationship is based on the completion of the following specific, measurable, and fixed-scopedeliverables:

Provider Ticketing Resolution:

Provide timely and professional service by triaging andresolving support requests within established service-level expectations, including meetingminimum daily ticket completion requirements.

Process & Policy Adherence:

Follow established workflows, utilizing approved macros andoperational procedures to ensure consistency and accuracy in all providercommunications.

Meeting Participation:

Attend various scheduled meetings as required to stay aligned onfeedback, identifying recurring provider issues, and receiving updates.

Operational Trend Feedback:

Identify and flag recurring themes in provider inquiries,including potential system bugs or consistent provider grievances, to be shared duringscheduled team meetings. Skills and Requirements

REQUIRED SKILLS AND EXPERIENCE

• Strong writing skills (ability to email, communicate with providers
• 1-2 years of experience
• Strong Customer service attitude
• Ability to lean in with empathy
• Strong organizational skills
• Working with any ticketing system or tracking tool
• Having used Salesforce or Zendesk-Previous Ticketing Triage Experience-Healthcare experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.