Medical Call Center Representative

Medical Call Center Representative Medical Professionals - 4.0 San Jose, CA Job Details Full-time $23 - $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Live chat High school diploma or GED Patient interaction Empathy Full Job Description Are you a passionate Customer Service Representative motivated individual who is eager to use their communication skills to provide exceptional service and support to both patients and healthcare professionals. If you thrive in a fast-paced, customer-focused environment and want to contribute to a meaningful cause, we want you on our team! •This position is temp-to-hire•

Schedule:

Monday - Friday from 8:30am - 5pm What you'll be doing: Provide exceptional customer service with a positive, empathetic, and professional attitude in all interactions Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and helpful communication Acknowledge and resolve customer concerns and complaints efficiently, ensuring a high level of customer satisfaction Process a variety of requests, including orders, forms, and applications, while ensuring all data is accurate and timely Collaborate with healthcare providers, patients, and their families to ensure smooth communication and issue resolution Maintain a well-organized record of customer interactions and follow up as necessary to ensure complete satisfaction What we're looking for: High School Diploma or GED Call Center Customer Service experience Healthcare experience Must be able to pass background check and drug screening Nice to have: Bilingual in Vietnamese or Spanish Covid-19 vaccination and booster

Jonathan Primary Job Type:

Full-time Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Application Question(s): Do you have Call Center Customer Service experience ? Do you have healthcare experience?

Language:

Spanish (Preferred) Vietnamese (Preferred)

Work Location:

In person