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Ramp Service Agent Part Time
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on California data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$60,768 / year median in California
+8% projected growth
Job Description
Ramp Service Agent Part Time
American Airlines
•
San Jose, California
•
PERMANENT
Updated 09/06/2026
Job Description
Job Summary
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.80 per hour.
What youll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.
Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!
What youll do (cont.)
General
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes
Depending on your airport size, you may also do the following:
De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service
• Reasonable accommodations may be made for qualifying individuals with disabilities.
All youll need for success
High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircrafts, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver's license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check
What youll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks:
Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits:
On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs:
We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k)
Program:
Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits:
Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
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Benefits
- 401(k) Plans
- Other Retirement and Savings
- Health and Wellness Programs
- Health Insurance