Client Services Representative (Full-Time) Sterling Client Services Santa Ana, CA Job Details Full-time From $22 an hour 15 hours ago Benefits Health insurance Vision insurance Qualifications Customer communication Interpersonal skills High school diploma or GED Attention to detail Organizational skills Productivity software Account management Full Job Description Sterling Client Services About Us Sterling Client Services is the operations team behind multiple timeshare exit companies. We handle the back-end work that keeps client cases moving: account management, documentation, payment processing, and communication with resorts, lenders, and legal partners. If you like solving problems, staying organized, and helping people get out from under a financial burden, this is a great place to build your career. The Role As a Client Services Representative, you'll be the point of contact that keeps client accounts and cases on track. You'll work closely with our case teams, accounting, and attorneys to make sure every file is accurate, up to date, and moving toward resolution. Responsibilities Manage client accounts and case files from intake through resolution Prepare, send, and track client documents, including agreements and releases Respond to client calls, emails, and messages with clear, empathetic communication Coordinate with internal teams, attorneys, and third-party partners to move cases forward Document all case activity accurately in our systems Meet deadlines in a fast-paced, high-volume environment Requirements High school diploma or equivalent 1+ year of experience in customer service, administration, or a similar role Strong written and verbal communication skills Excellent attention to detail and organizational skills Comfortable with computers, email, and document management tools (Google Workspace, DocuSign, or similar a plus) Ability to stay calm and professional when speaking with clients in stressful situations Reliable, self-motivated, and a team player Nice to Have Experience in timeshare, financial services, legal support, or collections Experience with CRM or case management software Bilingual (English/Spanish) Compensation and Benefits Starting pay: $22 per hour $1 per hour raise eligibility after the first 6 months Full-time, Monday through Friday Supportive team and opportunities for growth Sterling Client Services is an equal opportunity employer.

Pay:

From $22.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Vision insurance Ability to

Commute:

Santa Ana, CA 92707 (Required)

Work Location:

In person