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RC
Regency California
Customer Service & Sales Associate
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Build Your Sales Career from the Ground Up as a Customer Service & Sales Associate! We are atrusted sales and business consulting firm, and are seeking a professional Customer Service & Sales Associate to support strategic market expansion. As a direct partner of the AT&T Neighborhood Direct Sales program, you will be responsible for representing AT&T's brand with precision, engaging targeted residential and small business zones, and acquiring new commercial accounts. As an Customer Service & Sales Associate, you will serve as a direct representative of the AT&T Neighborhood Direct Sales program, engaging with residential clients across designated territories. Your core responsibility is to facilitate the acquisition of new commercial accounts by presenting tailored Fiber and Wireless solutions that align with each client's operational needs. Essential Functions of the Customer Service & Sales Associate Role Represent AT&T's NDS program by engaging residential clients across assigned territories. Identify client needs and recommend Fiber and Wireless solutions that align with business objectives. Present service offerings professionally, guiding clients through product selection and enrollment. Oversee account setup and ensure a smooth onboarding experience with attention to detail. Stay informed on AT&T's product suite, current promotions, and competitive positioning. Track outreach and sales activity, reporting progress toward goals using approved systems. Education & Experience Needed for the Customer Service & Sales Associate Role A high school diploma or GED is preferred. Prior experience in sales, customer acquisition, or client-facing roles—particularly in B2B or telecommunications—is strongly valued. Candidates must be legally authorized to work in the United States; sponsorship is not available for this role. A polished, professional demeanor and a commitment to delivering results in a structured, performance-driven environment. Preferred Skills for the Customer Service & Sales Associate Role Strong verbal communication skills with the ability to convey information clearly, confidently, and professionally. An analytical mindset to assess client needs and recommend tailored AT&T Fiber and Wireless solutions. Self-motivated and organized, capable of managing territory responsibilities and time with precision. High ethical standards and professional integrity in representing both the company and the AT&T brand. Qualified candidates are invited to submit their applications for this career opportunity.