Representative, Customer Service Santa Fe Springs, California Apply Save Job

ID 60199

Functional Area Marketing & Sales Full-time / part-time Full Time Experience Level Professional Representative, Customer Service Representative, Customer Service Permanent Pay Range Min. $25.00 Pay Range Max. $29.00 Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? At Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry. Essential Duties and Responsibilities include the following (other duties may be assigned as required): Serves as an inside customer relationship partner for assigned accounts, exercising independent judgment to manage customer needs, business requirements, and service expectations while supporting company objectives. Independently evaluates customer requirements and business conditions to develop solutions and recommend appropriate services. Acts as a key liaison between customers and internal stakeholders to facilitate successful execution of complex transactions. Manages the complete customer order lifecycle and analyzes contract, pricing, and operational requirements. Exercises discretion in coordinating and prioritizing customer activities to balance customer expectations with business objectives. Provides consultative support regarding pricing, contracts, refining processes, and customer-specific business needs. Partners with Sales and Commercial teams to support customer retention and business growth initiatives. Participates in customer meetings with outside sales team, when necessary. Meetings may be in person or virtual. Investigates customer concerns and develops appropriate corrective actions and communication strategies. Identifies process improvement opportunities and leads or participates in special projects. Works with the commercial department and other teams to consistently meet sales and corporate goals Builds and maintains a collaborative working relationship with all other teams/departments within HPMN. Works on special projects as requested by management Handles confidential information with care Adheres to Ethical Code of Conduct as applicable to the job function Qualifications Demonstrated ability to exercise independent judgment and make sound business decisions. Strong emotional intelligence Highly organized, self-directed, and capable of working independently with minimal supervision. Strong business acumen, problem-solving skills, and strategic thinking capabilities. Excellent presentation, interpersonal, negotiation, and communication skills. Flexible to work long or off hours when required Some travel may be required Curious? Apply now! Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives. We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov Any further questions? If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com .

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60199 Apply Save Explore location Share this job Email Heraeus

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Reviews on kununu, Glassdoor & Indeed offer insight into our work culture, collaboration and career opportunities. Discover different perspectives ! 0 > 790 Reviews A great company with a bright future. 0 > 330 Reviews Great company to work for. 0 > 260 Reviews Enjoy working for Heraeus. Related jobs Featured Jobs Regional Sales Manager

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• Precious Metals Recycling & Refining save this job Related Content Filter Stories Category Select Human Resources Marketing & Sales Quality Assurance Service & Central Functions Pillar
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• page Filter Reset A truck. Eight flow bins. And I jumped for joy. Abbe Little, Smelting Sales Manager, Heraeus Precious Metals Manufacturing sounds in the air. Forklifts lift multi-ton containers. As the first truck rolls onto the site in Wartburg, Abbe knows: We did it. But the story doesn't begin here
• It begins with a blank sheet of paper.

Read on.

Marketing & Sales:

Your career is far from finished growing Whether in marketing or sales: listening, understanding, and creating tailored solutions

• that's what makes a difference for people worldwide. With us, you can take that mindset further. Sounds good? Then take the next step
• join us.

Learn more about your opportunities in marketing and sales! The fox always knows the way: "Marvin", Account Manager, Heraeus Electronics A fresh perspective can change everything. Marvin brought his engineering roots into sales. At Heraeus, he shows that success isn't about pressure, but about understanding, connection, and the ability to see what truly matters. Sometimes, it's about finding the one person who opens the door. Discover his story.

This certain moment:

Dr. Martina Gieg, Chief Human Resources Officer & Member of Group Executive Leadership Team Pling! Martina's plans for today? Perfectly timed. Everything crystal clear. And then that one moment when it becomes clear: everything is different than planned. How can a colorful mix of things become a productivity turbo? Read more! Click here for the sparring session: Arthur Charlet, Head of Heraeus Medical; Co-President HME Jumping in at the deep end

• most people are familiar with this moment. For Arthur, at least, it was a leap into a new job world with lightning-fast progress. Why sometimes the most uncomfortable moments hold the most valuable lessons
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