CSR 1

Customer Service Representative I Sensaria, Inc. Position Summary Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative I to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative I is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering world-class customer service. Essential Duties & Responsibilities Customer Support Serve as a primary point of contact for customers via phone, email, and other communication channels. Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information. Provide accurate information and timely follow-up to ensure customer satisfaction. Build and maintain positive relationships with customers through exceptional service and communication. Order Management Enter, review, and process customer orders accurately and efficiently. Monitor order status and proactively communicate updates, delays, or changes to customers. Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment. Assist customers with order modifications, cancellations, and special requests when appropriate. Issue Resolution Investigate and resolve customer concerns, complaints, and order discrepancies. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Identify opportunities to improve customer satisfaction and operational efficiency. Administrative Support Maintain accurate customer records and documentation within company systems. Generate reports and provide administrative support as needed. Assist with special projects and departmental initiatives. Adhere to company policies, procedures, and service standards. Qualifications Education & Experience High School Diploma or GED required. Associate's degree preferred. 1-3 years of customer service, customer support, account management, or related experience preferred. Experience in a manufacturing, printing, production, or fulfillment environment is a plus. Knowledge, Skills & Abilities Strong customer service and relationship-building skills. Excellent verbal and written communication abilities. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and problem-solving skills. High attention to detail and accuracy. Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Experience working with ERP, CRM, or order management systems preferred. Ability to work independently and collaboratively within a team environment. Physical Requirements Ability to sit for extended periods while working at a computer. Ability to occasionally lift up to 20 pounds. Ability to communicate effectively in person, by phone, and electronically. Core Competencies Customer Focus Communication Accountability Teamwork & Collaboration Problem Solving Adaptability Attention to Detail Time Management Why Join Sensaria? At Sensaria, we believe our people are the foundation of our success. We are committed to fostering a collaborative, innovative, and customer-centric culture where employees can grow professionally while making a meaningful impact on the customer experience. Sensaria is an Equal Opportunity Employer and values diversity, inclusion, and belonging in the workplace.