GED Full Job Description Position Summary :

The Customer Service Administrative Assistant at The Olson Company must be a flexible problem solver who can provide support to the Senior Vice President of Homeowner Satisfaction and the Sr. Vice President of Construction. This position will coordinate all aspects of the Homeowner Satisfaction process and provide assistance to the Construction and Operations departments. Essential Job Functions (Customer Service/Homeowner Satisfaction): Manage the homeowner information system (Buildtopia) Process and address all incoming Homeowner Service Requests in an expeditious manner Answer homeowner phone calls and/or emails as needed Answer company mainline phone calls and/or emails as needed Process and send new homebuyer data to Eliant Survey Systems on a monthly basis Follow up with utility companies to confirm homeowner transfers as needed Maintain all homeowner files, keeping them organized at all times and always up-to-date Process all Field Directive Order's in JD Edwards for the Homeowner Satisfaction Team Utilize DocuSign program as needed for the Homeowner Satisfaction Team Act as a liaison to the Homeowner Satisfaction Team and all other departments Attend, support and participate in Community Team and Homeowner Appreciation events as needed Acquire and distribute necessary day-to-day supplies for the Homeowner Satisfaction Team as needed Essential Job Functions (Construction & Operations): Provide memos, letters, training documentation, flyers, meeting minutes and agendas Issue DocuSign and Contracts or Change Orders Assist in the facilitation of Departmental meetings and field personnel training sessions Assist in the coordination of field trailer installations which include, relocations and removals Manage, reconcile and prepare expense reports Interface with other departments which include, Accounting, Human Resources, Sales Processing, Legal, Information Systems, Purchasing, and Office Services Order DOL postings Create job site MPN Workers' Compensation information & distribute for posting. Coordinate coding and payments of all OP Invoices via Docusign Coordinate delivery and removal of dumpsters as needed on projects Coordinate for, and track temp labor on all projects Coordination with CM's for inventory management of Indirect Material rentals, including fencing, toilets, steel plates, etc. Process all Construction Team Home Depot expenses on a monthly basis Manage schedules and reports through Buildtopia All other duties as deemed necessary for this position

Job Requirements :

Education:

High School Diploma or equivalent One + years applicable Residential Building industry experience as administrative support staff preferred,

Skills:

Strong organizational skills with the ability to work under varying degrees of direct and indirect supervision Excellent interpersonal skills and the ability to communicate effectively with various levels of Management Proficient in time management skills and be able to handle multiple tasks concurrently. Must be computer fluent and be able to manipulate the following Computer software: Microsoft Windows Suite and Outlook required, advanced Excel preferred. JD Edwards and/or Buildtopia experience preferred.

Typical Physical Demands:

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Typical Mental Demands:

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