Customer Service Rep

Who we are: Harris Ranch Beef Company is a family-owned company in the heart of the San Joaquin Valley. Its founding over 30 years ago started an unwavering tradition of producing beef at its finest. An industry leader, Harris Ranch Beef Company controls all aspects of beef production, from our feedlot to our innovative processing facility. The end result is wholesome, grain-fed beef known throughout the West for quality, consistency, and delicious flavor. We owe our success to our friendly, driven employees who thrive in our fast-paced environment. To reward their hard work, we offer our employees a wide variety of competitive benefits to support their health and wealth, such as: Health, Dental, & Vision Insurance Weekly Pay Career growth opportunity 401(k) with up to 3% company match Life Insurance Paid Vacation Accident, Critical Illness, & Short-Term Disability Insurance Join the Harris Ranch Beef family and see how far your drive can take you! You will have an opportunity to interact with a wide range of customers of Harris Ranch Beef and provide exceptional support. The ideal candidate must possess strong attention to detail, communication skills, and follow through abilities to succeed. Preferred bilingual (English and Spanish). Position details listed below.

DAILY RESPONSIBILITIES

The CSR will provide support on sales to the company's executive accounts.

Responsibilities include the following:

Contact customers regarding order needs Process orders in the computer system Support and manage customer inquiries, complaints, and concerns Review order fill accuracy Prepare/send price and product offer lists for customers Coordinate shipments of Point of Sale material for branded customers Communicate with sales team as needed based on changes Research and request needed credits by the customer Follow-up on customer specifications in regard to particular orders Performs other related duties as assigned by management Track warehouse items to ensure availability Identify, acknowledge, and expedite customer claims Facilitate prompt resolution to assigned claims

REQUIREMENTS

Graduation from high school or equivalent. Ability to work independently to perform tasks Excellent attention to detail and accuracy in checking information and filing Ability and willingness to work as a part of an accounting team to accomplish organizational tasks and accounting deadlines Willingness to work overtime when necessary to meet deadlines Demonstrated computer skills, preferably spreadsheets, word processing, database, and other applicable software programs Start your journey towards success, join our family and let's grow together! The position is subject to E-Verify Harris Ranch Beef Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on an employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision-making, or any other basis prohibited by local, state, or federal law.