Client Service Representative (CSR) Client Care & Hospital Support

Client Service Representative (CSR) - Client Care & Hospital Support Pet's Friend Animal Clinic Sunnyvale, CA Job Details Full-time $21 - $26 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance 401(k) matching Employee discount Qualifications Computer operation Teamwork Phone communication Computer literacy Patient service Administrative experience Client services Organizational skills Technical troubleshooting support Technical Proficiency Full Job Description Compensation is based on experience, communication skills, computer proficiency, adaptability, professionalism, and overall contribution to hospital operations and client experience. Job Description Pet's Friend Animal Clinic is a 7-doctor practice with a busy, fast-paced environment, and we're looking for a Client Service Representative (CSR) to join our team. Our CSR team plays a critical role in creating a strong client experience while helping the hospital run smoothly day to day. We're looking for someone who is organized, dependable, confident with technology, and able to communicate clearly and professionally with both clients and team members. This role is ideal for someone who is comfortable balancing customer service, administrative tasks, and fast-paced problem solving while maintaining a calm and positive attitude. At Pet's Friend, patient care and client care go hand in hand. We prioritize accuracy over speed, communication over assumptions, and teamwork over silos. Every role supports patient safety and the overall hospital experience. We currently use AVImark , so experience with veterinary practice management software is preferred. Strong candidates who are comfortable with technology and can quickly learn new systems are encouraged to apply. This position follows a 5/8 schedule , with five 8-hour shifts per week based on hospital needs and client care demands. This role also includes 1-2 scheduled Saturdays per month as part of shared team coverage and hospital support. You'll work closely with our Lead CSR team, doctors, support staff, and hospital leadership to help maintain strong communication, efficient workflow, and a high standard of client care. Key Responsibilities Greet clients and patients while creating a welcoming and professional front desk experience Answer phones, schedule appointments, and manage client communication efficiently Respond to emails clearly, professionally, and in a timely manner Process payments, deposits, and invoices accurately Review records, confirm appointments, and help maintain scheduling flow Utilize AVImark for scheduling, invoicing, patient records, and daily hospital workflow Appropriately prioritize urgent appointments, same-day visits, surgery drop-offs, and doctor scheduling flow Communicate realistic expectations to clients regarding appointments, records, wait times, and hospital policies Confidently discuss deposits, estimates, payment expectations, and financial policies with clients Handle difficult conversations professionally, including cancellations, late arrivals, deposit requirements, and upset client concerns Communicate effectively with doctors and support staff to ensure smooth patient care coordination Assist with administrative tasks including document management, record requests, and client follow-up Support hospital operations by helping maintain organization, workflow, and strong client service standards Requirements Veterinary or medical front desk experience preferred, but not required Experience with AVImark is preferred Strong computer skills and comfort learning multiple software systems Technology literate with the ability to troubleshoot basic issues and adapt to changing systems Strong written communication skills, including professional email communication Excellent phone etiquette and client service skills Strong attention to detail, organization, and follow-through Strong sense of ownership, accountability, and follow-up in daily responsibilities Ability to stay organized and composed while managing multiple priorities in a high-volume environment Ability to work well in a fast-paced, team-focused environment Availability to work 1-2 Saturdays per month Professionalism, reliability, and a solution-focused mindset Willingness to accept coaching, adapt, and support the hospital as a whole Why Join Pet's Friend? At Pet's Friend Animal Clinic, you'll be part of a team that values collaboration, accountability, and strong client relationships. Our CSR team is often the first and last impression clients have of the hospital, making this role incredibly important to both patient care and hospital success. We believe strong teams are built through support, clear expectations, and opportunities for growth. You'll work alongside experienced leadership and a collaborative team that values communication, trust, and doing the right thing for both patients and clients. We believe compensation should reflect contribution, not just time served. We value team members who take initiative, communicate well, and help create a better experience for both pets and their people. Apply today and join a hospital where your work truly makes a difference.

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Uniform allowance Vision insurance

Work Location:

In person