Insurance Specialist/Customer Service

Insurance Specialist/Customer Service Marthas Travel and Income Tax Service Corp Sunnyvale, CA Job Details Full-time $19 - $30 an hour + tips 4 hours ago Qualifications Record keeping Spanish Managing customer accounts Customer communication Google Docs Customer relationship building Homeowners insurance knowledge Handling customer inquiries English Client relationship development Microsoft Office Cross-selling CRM system proficiency Insurance sales Entry level Closing sales Full Job Description We are looking for motivated, hardworking insurance producers to join our dedicated & trusted team. We are committed to providing the highest quality service to clients who entrust their auto, home, small business and/or other insurance needs to us. Ideally, you are a licensed agent that is ready to play a key role in growing our company's insurance agency. What you bring to the team:

• You are a self-motivated, problem solver that understands his/her salary can grow exponentially as the agency grows.
• You're Bi-lingual Spanish/English, and comfortable providing high quality customer service in either language. (sometimes both at the same time)
• You enjoy working in a family oriented, fast paced environment and a desire to foster long term relationships with clients and team members.
• A team player with a competitive spirit and an eagerness to learn and improve.
• You take pride in providing value & building trust within the Latino community specifically around our core pillars of Education, Confidentiality, and Quality Customer Service along with the greater community at large.
• Preference to those with experience working with Agency Matrix or other CRM, providing non-standard insurance, strong computer (google docs, MS Office) skills, and an ability to identify cross selling opportunities.

What we bring:

• A well-established multi-service agency that has been a valuable community resource in Sunnyvale, Santa Clara, and beyond for over 25 years.
• Long term growth opportunities with the ability to shape this position as your own by achieving target goals consistently.
• Personal mentorship from forward thinking, modern best practice agents with over 100 years of combined experience who understand your success is the agency's success!
• Supportive, family like team atmosphere in a professional office setting.
• Base Pay + Commissions & Bonuses The expectations in this role:
• In person customer service, sales, underwriting and record keeping.
• Educate clients ethically on auto, home, renters, & small business insurance options.
• Communicate clearly with clients when quoting prices & financial options and complete sales with extraordinary customer service.
• Service existing accounts, answer questions, and provide accurate information to ensure clients can make the best decision for their families.
• Help identify cross-selling opportunities across our agency service matrix.
• Punctual with a professional attitude.

Schedule:

Hours:

Full Time, 40 Hours/week