Customer Service Associate Sutter Creek, CA On-site $20.00 per hour Hourly / Non-Exempt Build your customer service career with Rammco. We provide commercial laundry, linen and uniform rental services to local businesses. We are looking for an organized, dependable person who communicates professionally, enjoys helping customers, and takes pride in getting the details right. You will be a primary customer contact and support accurate customer accounts, routine billing questions, new account setup and administrative processing. You will report to the Office Manager / HR Manager and work closely with our Office and Service teams. What you will do Answer customer calls and emails, provide routine information, and document requests accurately. Enter and route service requests with complete information; promptly notify Service leadership of urgent or escalated concerns. Maintain customer records and process approved account changes, contracts and renewal paperwork. Answer routine invoice questions, provide invoices and statements, and process approved billing corrections. Process and apply customer payments accurately using approved procedures. Complete early payment reminders and follow-up on assigned accounts before handoff to AR & Collections. Keep clear records and provide professional handoffs so customers know what happens next. What we are looking for Clear, courteous phone and written communication, including during difficult conversations. Strong attention to detail, organization and dependable follow-through. Comfort with computers, data entry, email and Microsoft Office; willingness to learn company systems. Good judgment about when to answer a question and when to involve the appropriate manager. Customer service, office administration or billing experience is helpful; we welcome candidates with transferable skills and a strong willingness to learn.

Education:

High School Diploma or GED Other:

Valid driver's license & clean DMV record Rammco is an equal opportunity employer.

RAMMCO GRIT. HEART. PRIDE.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Sutter Creek, CA 95685 (Required) Ability to

Relocate:

Sutter Creek, CA 95685: Relocate before starting work (Required)

Work Location:

In person