Customer Service Representative

Position Summary The Customer Service Representative (CSR) supports customers throughout the package manufacturing and production process. This role is responsible for receiving order details, communicating with clients, coordinating with prepress and production teams, and ensuring projects move smoothly from file submission to final delivery. The CSR provides clear communication, accurate documentation, and strong customer support in a fast‑paced printing environment. Key Responsibilities Customer Communication

• Serve as the primary point of contact for customer inquiries, order updates, and service-related questions.
• Communicate schedules, and changes to customers accurately and promptly.
• Maintain professional, timely, and customer-focused communication across phone, email, and internal systems. Order Entry and Job Coordination
• Create accurate sales orders based on customer purchase order, ensuring all specifications are correctly captured.
• Review submitted files for completeness and routes them to the procurement department for purchase order processing to begin.
• Track order status and proactively inform customers and internal teams about timelines or potential delays.
• Ensure all approvals are documented and communicated to the appropriate department. Support
• Coordinate with Art Department to verify artwork status every Monday and regularly follows up un status is complete.
• Work with Logistics, Art, and shipping departments to ensure projects remain on schedule.
• Assist in resolving issues related to sales orders/documentation folder concerns, job specifications, materials, or scheduling conflicts. Documentation and Systems
• Enter and update information in excel/project mgmt. system/ERP systems.
• Maintain accurate notes, customer preferences, delivery details, and job records.
• Generate sales orders and delivery instructions between logistics and customers. Quality and Customer Satisfaction
• Review sales order for accuracy before production.
• Support quick resolution of accuracy concerns or order discrepancies.
• Collect customer feedback and escalate issues to supervisors when needed. Qualifications Required
• High School diploma or GED
• 1-3 years of customer service or project coordination experience, ideally in a printing, prepress, packaging, or graphics environment.
• Strong communication and interpersonal skills with the ability to manage high-value client relationships.
• Experience handling escalated client issues with professionalism, empathy, and problem-solving skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and ability to manage multiple jobs in a fast‑paced environment.
• Proficiency with business software, such as: Project mgmt./ERP systems, and excel. Preferred
• Associate or bachelor's degree in relevant field.
• Experience working directly with prepress workflows or print production teams.
• Familiarity with Adobe PDF/Acrobat for viewing proofs and basic file checks. Key Competencies
• Customer-first mindset
• Attention to detail
• Time management and prioritization
• Problem-solving and follow-through
• Ability to work cross-functionally
• Adaptability in a production environment
• Clear and professional communication Work Environment/Physical Requirements Working Environment Customer Service Representatives primarily work in an office environment.

The role generally involves extended periods of computer and telephone use while seated at a workstation designed to support safe and efficient performance of job duties.

The working environment may include:

Continuous use of computers, keyboards, mice, headsets, and multi‑line phone systems Repetitive data entry, typing, and on‑screen navigation Regular interaction with customers via phone, email, chat, or other digital platforms Moderate noise levels consistent with an active customer service or call‑center setting In compliance with California's Ergonomics Standard (Title 8, CCR §5110), the Company provides ergonomically appropriate workstations and evaluates repetitive‑motion risks when applicable. Workstations are designed to reduce the risk of musculoskeletal injuries associated with prolonged computer use, consistent with Cal/OSHA guidance for desktop computer users. Customer Service Representatives are provided legally required rest and meal periods under California law. Non‑exempt employees receive paid rest breaks and unpaid, duty‑free meal periods based on hours worked, in accordance with California Labor Code §§ 226.7 and 512 and applicable IWC Wage Orders. Physical Requirements The physical demands described below represent essential job functions for the Customer Service Representative position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions in accordance with California Fair Employment and Housing Act (FEHA) requirements.

Typical physical requirements include:

Sitting for extended periods (with the ability to stand or stretch periodically) Frequent use of hands and fingers for typing, keyboarding, and mouse operation Ability to view computer monitors for prolonged periods with or without corrective lenses Occasional standing, bending, or reaching to access office equipment or materials Ability to speak clearly and listen attentively during customer interactions This role may involve repetitive hand, wrist, and arm movements, which can contribute to cumulative trauma or repetitive stress injuries if not properly managed. California workers' compensation law recognizes cumulative trauma and repetitive stress injuries as compensable workplace injuries when caused or aggravated by job duties.

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): Do you have experience working in a high paced environment? Do you have experience with managing multiple tasks in a fast paced environment?

Experience:

handling escalating client issues: 1 year (Preferred) Ability to

Commute:

Temecula, CA 92590 (Preferred)

Work Location:

In person