Find & Apply For Customer Service Representative Jobs in Temecula, California

Position Overview The Customer Service Representative is responsible for providing professional and responsive customer support while accurately managing customer orders, inquiries, delivery requirements, and related documentation from order receipt through shipment. This position serves as a primary day-to-day interface between customers and internal departments, including Sales, Production, Planning, Shipping and Receiving, Warehouse, Quality, Finance, Purchasing, and other operational functions. The Customer Service Representative ensures customer requirements are accurately entered, communicated, monitored, and supported throughout the order fulfillment process. The Customer Service Representative is responsible for maintaining accurate customer and order information within the CyFrame ERP system, monitoring open orders and delivery commitments, communicating order status, and assisting with the timely resolution of customer concerns. The successful candidate will be customer-focused, professional, dependable, organized, detail-oriented, responsive, and capable of managing multiple customer priorities in a fast-paced manufacturing environment. Essential Duties and Responsibilities Serve as a primary day-to-day contact for assigned customers regarding orders, delivery schedules, shipments, pricing, documentation, and general inquiries. Provide professional, responsive, and accurate customer service through telephone, email, and other established communication methods. Receive, review, process, and confirm customer purchase orders accurately and timely. Review customer purchase orders for part numbers, descriptions, quantities, pricing, requested delivery dates, payment terms, shipping instructions, and other customer requirements. Identify discrepancies between customer purchase orders and company records and coordinate resolution before processing orders. Accurately enter customer orders and required information into the CyFrame ERP system. Maintain and update customer orders when quantities, delivery dates, pricing, shipping instructions, or other requirements change. Provide customers with timely order acknowledgments and confirmations. Maintain accurate customer master information, contacts, shipping addresses, billing information, and other required records. Review customer forecasts, schedules, releases, and other demand information as required. Communicate customer demand changes to Planning, Production, Purchasing, Sales, and other appropriate departments. Monitor open customer orders and delivery commitments to identify potential delays or issues. Work closely with Planning and Production to obtain accurate order status and expected completion dates. Communicate order status, delivery dates, schedule changes, shortages, and potential delays to customers in a timely and professional manner. Escalate significant delivery risks, customer concerns, or unresolved issues to the Customer Service Manager and appropriate management personnel. Coordinate customer expedite requests and priority orders with Planning, Production, Purchasing, Warehouse, Shipping, and other departments. Assist with maintaining and reviewing customer backlog information to ensure open orders receive appropriate follow-up. Participate in customer order, production, backlog, scheduling, and priority meetings as required. Coordinate with Shipping and Warehouse personnel to ensure customer orders are prepared and shipped according to established requirements. Verify customer-specific shipping, packaging, labeling, routing, and documentation requirements are accurately communicated to appropriate personnel. Provide customers with shipment information, tracking information, packing documentation, and other required records. Assist with resolving shipping discrepancies, shortages, damaged shipments, incorrect shipments, and other delivery-related concerns. Coordinate with Quality regarding customer complaints, product concerns, returns, and other quality-related matters. Assist with customer Return Material Authorization (RMA) requests and ensure required information and documentation are properly completed and maintained. Maintain accurate records of customer complaints and ensure concerns are communicated to appropriate Quality and management personnel. Follow up with customers regarding the status and resolution of complaints, returns, and corrective actions as directed. Coordinate with Sales regarding customer pricing, quotations, new business, customer requirements, and other commercial matters. Verify customer pricing against approved quotations, price lists, agreements, or other authorized pricing documentation. Communicate pricing discrepancies to Sales, Finance, and management for resolution before orders are processed when required. Coordinate with Finance and Accounts Receivable regarding customer invoice questions, pricing discrepancies, deductions, credits, and payment-related concerns. Assist customers with requests for invoice copies, credit documentation, proof of delivery, and other account-related documentation. Communicate customer credit-hold situations to appropriate internal personnel and coordinate with Finance regarding order status. Maintain accurate and complete customer correspondence, purchase orders, order acknowledgments, shipping information, and related documentation. Review customer portals and electronic order systems as required to obtain purchase orders, forecasts, schedules, shipment requirements, or other customer information. Enter and maintain information within customer portals when required. Monitor customer portal requirements and communicate changes or concerns to appropriate personnel. Assist with new customer setup and ensure required customer information and documentation are obtained and communicated. Support new product introductions, new customer programs, and changes to existing customer requirements. Ensure customer-specific requirements are documented and communicated to appropriate departments. Assist with preparation of customer reports, order status reports, backlog reports, delivery reports, and other information as required. Support Customer Service performance metrics, including On-Time Delivery (OTD), order accuracy, response time, backlog, and customer complaints. Identify recurring customer issues and communicate concerns and improvement opportunities to the Customer Service Manager. Develop and maintain positive and professional working relationships with customers and internal departments. Maintain confidentiality of customer pricing, forecasts, contracts, business information, and other sensitive company and customer information. Follow established Customer Service procedures, work instructions, internal controls, and documentation requirements. Support internal and external audits by providing Customer Service records and documentation as required. Support compliance with applicable SQF, GMP, ISO, FDA, customer, and regulatory requirements. Participate in Lean Manufacturing, 5S/6S, and continuous improvement initiatives. Follow all company safety, quality, confidentiality, financial-control, and administrative procedures. Assist other departments and work areas as operational needs require. Perform other duties and responsibilities as required. Required Qualifications Previous Customer Service, Sales Support, Order Management, Account Management, or related administrative experience. Experience working in a manufacturing, distribution, warehouse, or similar business environment preferred. Ability to provide professional and responsive customer service in a business-to-business environment. Ability to receive, review, process, and maintain customer purchase orders accurately. Ability to review purchase orders, pricing, quantities, delivery schedules, shipping requirements, and other customer documentation for accuracy and completeness. Ability to identify and communicate order, pricing, delivery, shipping, and documentation discrepancies. Ability to monitor multiple customer orders and priorities simultaneously. Strong attention to detail and commitment to accuracy. Strong written and verbal communication skills. Strong interpersonal and customer-service skills. Strong organizational and time-management skills. Ability to manage multiple priorities, customer requests, and deadlines effectively. Ability to professionally handle customer concerns, complaints, and difficult situations. Strong problem-solving and follow-through skills. Ability to work effectively and collaboratively with Production, Planning, Shipping, Warehouse, Quality, Purchasing, Sales, Finance, and other departments. Strong computer proficiency, including Microsoft Office applications. Proficiency with Microsoft Excel, Outlook, and other business applications. Experience using an ERP, order-management, or manufacturing information system. Ability and willingness to learn and effectively use the CyFrame ERP system. Ability to learn and use customer portals and electronic ordering systems. Ability to maintain accurate customer records, documentation, and ERP transactions. Ability to maintain confidentiality of customer, pricing, financial, and company information. Ability to follow established Customer Service procedures, internal controls, and company policies. Ability to work independently while functioning effectively as part of the Customer Service team and broader organization. Preferred Qualifications Previous Customer Service experience in a high-volume manufacturing environment. Experience supporting plastic injection molding and/or blow molding manufacturing operations. Experience in a business-to-business (B2B) Customer Service environment. Experience supporting customers in the food and beverage, consumer products, packaging, medical, pharmaceutical, or other regulated industries. Previous experience using CyFrame or another ERP/manufacturing system. Experience with customer order entry, order acknowledgments, and backlog management. Experience reviewing customer forecasts, releases, and delivery schedules. Experience with customer portals and Electronic Data Interchange (EDI) systems. Experience supporting customer-specific packaging, labeling, routing, shipping, and documentation requirements. Experience assisting with customer complaints, RMAs, returns, and corrective-action processes. Experience coordinating customer expedite requests and resolving delivery issues. Experience supporting On-Time Delivery (OTD) and other Customer Service performance metrics. Experience working within an SQF, GMP, ISO, FDA, or other regulated manufacturing environment. Experience with Lean Manufacturing, 5S/6S, or similar continuous improvement programs. Key Competencies Successful candidates should demonstrate: Customer focus and service orientation Professional communication Attention to detail and accuracy Order-management proficiency Organization and time management Dependability and accountability Responsiveness and follow-through Problem-solving ability Interpersonal and relationship-building skills Teamwork and cross-functional collaboration Conflict resolution skills Planning and prioritization Adaptability and flexibility Ability to follow established procedures Ability to manage multiple priorities and deadlines Quality and delivery focus Continuous improvement mindset Ability to work effectively in a fast-paced manufacturing environment Performance Expectations The Customer Service Representative contributes directly to Envases' commitment to Safety, Quality, Delivery, Cost, and People (SQDCP) by ensuring customer requirements are accurately processed and communicated while providing professional, responsive, and reliable service throughout the order fulfillment process. Performance will be evaluated based on factors including: Customer satisfaction Customer order-entry accuracy Timeliness of customer order processing and acknowledgment Customer On-Time Delivery (OTD) performance Timeliness and accuracy of customer communications Responsiveness to customer inquiries and requests Accuracy of pricing, quantities, delivery dates, and shipping information Effective monitoring and management of open customer orders Timely identification and escalation of at-risk orders Timely resolution of order and delivery discrepancies Effectiveness in supporting customer complaints, returns, and RMAs Accuracy and completeness of CyFrame ERP transactions Accuracy and maintenance of customer records and documentation Effective coordination with Production, Planning, Shipping, Warehouse, Quality, Purchasing, Sales, and Finance Compliance with customer-specific requirements Professionalism and effectiveness of customer relationships Compliance with established Customer Service procedures and internal controls Dependability, attendance, accountability, and follow-through Teamwork and communication Support of Customer Service departmental objectives and KPIs Support of continuous improvement initiatives

Education Required:

High School Diploma or GED. Additional education or training in Business Administration, Customer Service, Supply Chain Management, Communications, or a related field is preferred. An Associate Degree in Business Administration, Supply Chain Management, Communications, or a related discipline is preferred but not required when equivalent Customer Service or manufacturing experience is demonstrated. Work Authorization Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Pay:

$23.00 - $25.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person