We are looking for a Customer Service Representative to join a manufacturing organization in Torrance, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing order activity, and keeping service operations running smoothly in a fast-paced setting. The person in this role will serve as a key point of contact for customer needs, ensuring accurate order processing, timely communication, and effective issue resolution.

Responsibilities:

• Process customer purchase requests from receipt through final submission, ensuring all order details are complete and accurate.
• Maintain customer and order information by updating records, account details, and related data in internal systems.
• Respond to customer questions and service needs through clear, attentive communication across phone and email channels.
• Keep customers informed on order progress, shipping schedules, delays, and backorder status updates.
• Investigate service concerns and work with internal partners to resolve order, account, and fulfillment issues efficiently.
• Partner with account services, sales support, and cross-functional teams to address customer requests and improve overall service.
• Assist with selected eCommerce-related inquiries and offer guidance when additional support is needed.
• Maintain a high standard of accuracy while balancing multiple priorities during high-volume periods.