Description We are looking for a Customer Service Representative to join a manufacturing organization in Torrance, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing order activity, and keeping service operations running smoothly in a fast-paced setting. The person in this role will serve as a key point of contact for customer needs, ensuring accurate order processing, timely communication, and effective issue resolution. Responsibilities Process customer purchase requests from receipt through final submission, ensuring all order details are complete and accurate. Maintain customer and order information by updating records, account details, and related data in internal systems. Respond to customer questions and service needs through clear, attentive communication across phone and email channels. Keep customers informed on order progress, shipping schedules, delays, and backorder status updates. Investigate service concerns and work with internal partners to resolve order, account, and fulfillment issues efficiently. Partner with account services, sales support, and cross-functional teams to address customer requests and improve overall service. Assist with selected eCommerce-related inquiries and offer guidance when additional support is needed. Maintain a high standard of accuracy while balancing multiple priorities during high-volume periods. Requirements - Previous customer service experience in a fast-moving, order-focused environment. Hands-on experience with order entry and high-volume data processing. Strong attention to detail with the ability to manage competing priorities effectively. Demonstrated problem-solving skills and the ability to resolve customer or account issues promptly. Comfortable collaborating with internal teams, including sales and service-related departments. Strong written and verbal communication skills with a detail-oriented customer-facing approach. Experience supporting assigned accounts or territory-based customer relationships is preferred. Familiarity with eCommerce support environments is helpful but not required. TalentMatch ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) and Privacy Notice (~~~) .