1.3 Tustin, CA Job Details Full-time $17
$21 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Retirement plan Qualifications Multilingual Administrative experience Medical administrative support Attention to detail Clerical experience

Full Job Description Job Summary:

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

Responsibilities:

Answer incoming calls and respond to patients inquiries in a professional and courteous manner
Provide accurate information about patient care, services, and insurance information.
Assist patients with making appointments , checking eligibility/ referrals prior to making appointments, and responsible for checking voicemails and faxes.
Handle patients complaints or concerns with empathy and patience
Perform data entry tasks to update customer records and maintain accurate information
Utilize phone etiquette to ensure positive customer interactions
Collaborate with other team members to achieve department goals
Follow company policies and procedures to ensure compliance

Experience:

Previous experience in a call center or customer service role is preferred but not required
Strong communication skills, both verbal and written
Ability to type quickly and accurately
Proficient in using computer systems and navigating multiple software applications
Excellent problem-solving skills and ability to think on your feet
Ability to work in a fast-paced environment while maintaining attention to detail
Experience in a medical practice or clerical duties is a plus

Skills:

Multilingual or bilingual abilities are highly desirable
Strong data entry skills with high accuracy
Administrative experience is beneficial
Front desk or receptionist experience is a plus
Excellent phone etiquette and ability to communicate effectively over the phone If you are looking for an opportunity to join a dynamic team and make a difference in the lives of our patients, we encourage you to apply.

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Apply today!

Job Type:

Full-time Pay:

$17.00

$21.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan

Work Location:

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