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Inside Sales / Customer Service - Manufacturing

Job

USK Manufacturing, Inc.

Union City, CA (In Person)

$62,400 Salary, Full-Time

Posted 2 weeks ago (Updated 5 days ago) • Actively hiring

Expires 8/8/2026

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Job Description

Inside Sales / Customer Service
  • Manufacturing 5.0 5.0 out of 5 stars 720 Zwissig Way, Union City, CA 94587 $25
  • $35 an hour
  • Full-time USK Manufacturing, Inc. 2 reviews $25
  • $35 an hour
  • Full-time At USK Manufacturing, Inc.
, we turn raw metal into precision-engineered solutions. From laser cutting and CNC punching to complex welding and final assembly, we pride ourselves on quality, speed, and exceptional craftsmanship. We are looking for a high-energy, detail-oriented Inside Sales & Customer Service Representative to join our team and act as the vital bridge between our customers and our shop floor. If you love a fast-paced environment, enjoy technical problem-solving, and know how to build strong relationships, you'll fit right in. What You'll Do (Responsibilities) As the face and voice of our inside operations, your day-to-day will involve a mix of customer relationship management and technical coordination:
Customer Support & Communication:
Act as the primary point of contact for incoming customer inquiries via phone and email. Provide quick, accurate updates on order status, lead times, and shipping.
RFQs & Estimating Support:
Review customer RFQs (Requests for Quotes), blueprints, and 3D models. Work closely with our estimating and engineering teams to prepare and deliver accurate quotes.
Order Entry & Processing:
Accurately enter custom orders into our ERP/MRP system, ensuring all material specifications, tolerances, and delivery dates are correctly logged.
Account Management:
Proactively follow up on open quotes, identify opportunities to up-sell or cross-sell services (e.g., hardware insertion, powder coating), and nurture long-term client relationships.
Shop Floor Liaison:
Coordinate with production scheduling, quality control, and shipping to ensure customer deadlines are met and any production delays are proactively communicated. What We're Looking For (Qualifications)
Experience:
2+ years of experience in inside sales, customer service, or account management—ideally within a manufacturing, metal fabrication, or industrial distribution environment.
Technical Literacy:
Ability to read and interpret basic blueprints or manufacturing drawings is highly preferred.
Software Savvy:
Experience using ERP/MRP software (e.g., JobBOSS, Solidworks, Unipoint) and standard CRM tools. Proficiency in Microsoft Office (Excel is a must).
Communication Skills:
Strong verbal and written communication skills with the ability to confidently discuss technical details with buyers and engineers alike.
Detail-Oriented:
A sharp eye for detail—missing a decimal point or a material spec in this industry matters! Why You'll Love Working Here (Benefits & Perks) Competitive base salary/hourly wage (dependent on experience). Comprehensive health and dental insurance. 401(k) matching program. Paid Time Off (PTO) and paid holidays. A clean, modern, and safety-first manufacturing environment. Opportunities for career growth into estimating, project management, or outside sales.
Job Type:
Full-time Pay:
$25.00
  • $35.
00 per hour
Experience:
sales experience at a metal fabrication company: 2 years (Required)
Work Location:
In person