Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
TFI international - HQ
Vernon, CA (In Person)
$36,400 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Position Summary Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Major Tasks and Responsibilities Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience. Investigates freight issues and applies policies to resolve disputes fairly and efficiently. Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts. Supports billing, data entry, and recordkeeping. Conducts driver check-ins to verify deliveries and address service-related concerns. Minimum Qualifications Must be at least 18 years of age. High school diploma or GED. Authorized to work in the United States. Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position. Preferred Qualifications 1-2 years of transportation, customer service, or related experience. Work Conditions and Physical Demands Works primarily in a terminal office environment with frequent computer and phone use. Sits for extended periods while performing data entry and administrative tasks. Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures. Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically. Occasionally lifts or carries office supplies or small packages up to 20 pounds. May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas. Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.