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CUSTOMER SERVICE REPRESENTATIVE I
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AC Infinity Inc.
Walnut, CA (In Person)
$44,720 Salary, Full-Time
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Job Description
CUSTOMER SERVICE REPRESENTATIVE I AC
Infinity Inc. - 4.7 Walnut, CA Job Details Full-time From $20 an hour 20 hours ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Employee discount Gym membership Life insurance Qualifications Live chat Customer communication Microsoft Excel Email customer support Technical support via phone Customer returns handling Basic math Word embeddings High school diploma or GED Productivity software Phone call management Technical support via email Associate's degree Account management Technical Proficiency Email support Full Job DescriptionABOUT AC INFINITY
AC Infinity is a leading designer and manufacturer of innovative environmental control, ventilation, and grow systems for residential, commercial, and industrial applications. Known for quality, reliability, and customer-focused solutions, our products serve a wide range of industries, including HVAC, horticulture, and consumer electronics. Learn more at ACInfinity.com.PRIMARY DUTIES
- Serve as the first point of contact for customer inquiries.
- Develop a thorough understanding of AC Infinity's products (training will be provided).
- Manage and support customer accounts.
- Assist customers via telephone, online chat, and email.
- Address both general and complex questions related to products.
- Guide customers through product setup and usage.
- Troubleshoot technical issues with products.
- Process orders and returns using various software programs.
- Proactively communicate with customers to resolve product or service issues.
- Deliver a friendly, effective, and high-quality customer experience.
- Ensure a consistently high level of customer satisfaction.
- Perform additional related duties as assigned.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
- Strong communication skills.
- High reliability with respect to attendance and punctuality. Consistent tardiness will not be tolerated.
- Exceptional attention to detail and conscientiousness.
- Ability to read, write, and clearly relay written and verbal instructions.
- Regular, punctual attendance for all scheduled shifts is required.
- 1-2 years of customer service experience (preferred).
- E-commerce experience (preferred).
- Typing speed of at least 40 words per minute.
- Proficiency in Microsoft Word and Excel.
- Excellent written, verbal, and interpersonal skills.
- Ability to handle high volumes of calls, chats, and emails.
- Strong organizational and prioritization skills.
- Technical experience or background with electronics, DIY projects, or HVAC (a plus).
- Experience with a Customer Service Management (CSM) system (a plus).
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required.
- Associate degree or higher preferred.
- 1-2 years of customer service experience.
- Basic math skills.