Customer Care Representative

Customer Care Representative CABS Heating & Air Conditioning West Sacramento, CA Job Details Full-time $19 - $23 an hour 11 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Paid sick time Qualifications Revenue growth Customer records maintenance City street navigation Computer operation Managing customer accounts Customer relationship building Account maintenance Phone communication Opportunity Management Mid-level Map reading High school diploma or GED Cross-selling Client database systems Client retention Industry trends Customer engagement Managing sales clients New customer acquisition Sales management systems proficiency Initial Contact (sales skills) Lead Tracking Computer skills Customer information system software 2 years Customer interaction during outreach Communication skills Sales follow-up Client interaction via phone calls Customer data entry

Full Job Description About CABS HeatingAir Conditioning:

At CABS HeatingAir Conditioning, we aspire to be the most trusted and respected residential HVAC company in the West Sacramento region. We prioritize environmental responsibility and are committed to treating our customers with honesty and integrity. Our employees are truly the backbone of our organization, and we strive to create the best possible work environment for them. Our team members are like family to us, and we express our gratitude for their hard work through exceptional benefits, flexibility, and opportunities for professional growth. If you're seeking a company that fosters your development, your search ends here!

WHY WE ARE A GREAT PLACE TO WORK

Role:

Customer Care Representative Location:

West Sacramento, CA Pay:

$19-$23 per hour , depending on experience + spiffs

Schedule:

You'll work full-time anytime between our business operation hours of 7 a.m.-7 p.m. Monday through Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. Your schedule is subject to change due to the season.

WHAT YOU'LL BE DOING

As a Customer Care Representative, you'll spend your days generating new business opportunities and driving customer loyalty by re-engaging with existing clients. Using our comprehensive customer database in ServiceTitan, you'll reintroduce our services to valued clients and skillfully manage outbound calls based on customer needs. You will regularly update customer information in our database and identify opportunities to upsell and promote additional services. During your interactions, you will use company-provided scripts while focusing on building relationships and strengthening connections through personalized outreach. You'll schedule follow-up calls and manage the sales pipeline within ServiceTitan, always maintaining accurate records. By staying current on industry trends and our company's latest services, you will provide knowledgeable communication. You'll also coordinate with our internal customer service and technical support teams to ensure a seamless service experience.

QUALIFICATIONS THAT SET YOU APART

High school diploma or equivalent 2+ years of phone sales and customer service experience Strong communication and interpersonal skills Basic computer skills, including proficiency with CRM software Geographic knowledge of the service area and the ability to read maps

Preferred Qualifications:

Experience in the HVAC industry Experience using ServiceTitan or similar CRM systems

HERE'S WHAT WE OFFER

Health, dental, and vision 401(k) with company match Paid time off (PTO) 5 paid sick days 6 paid holidays Paid vacation Birthday pay Growth opportunities Company and team events Performance or annual bonuses Continued training and certifications Does this sound like the perfect Customer Care Representative role for you? Apply today with our initial 3-minute, mobile-friendly application! Join the team at CABS HeatingAir Conditioning! Does this sound like the perfect Customer Care Representative role? Apply today with our initial 3-minute, mobile-friendly application and join the team at CABS HeatingAir Conditioning!