Customer Service Representative Robert Half - 3.9 Westminster, CA Job Details Temporary | Contract $20.90 - $24.20 an hour 21 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Maintaining patient confidentiality Incident Escalation Customer engagement Handling patient inquiries Customer interaction during outreach Customer data entry Full Job Description We are looking for a Customer Service Representative to support members with pharmacy benefit questions and service needs for a Contract position based in Westminster, California. In this role, you will deliver responsive assistance by phone, help coordinate refill-related requests with network pharmacies, and ensure each interaction is documented accurately. This opportunity is well suited for someone who thrives in a call center setting, communicates clearly, and can balance service excellence with regulatory compliance.

Responsibilities:

Respond to incoming member and prospective member inquiries related to pharmacy benefits, coverage, and general service support. Assist with prescription refill coordination by working with network pharmacies when additional support is needed. Escalate clinical questions or sensitive medication-related concerns to the appropriate clinical leadership team. Partner with internal teams focused on medication adherence initiatives to support quality and member engagement goals. Participate in outbound and inbound calling campaigns assigned by leadership to enhance the overall member experience. Record member interactions thoroughly in designated systems, including actions taken, follow-up needs, and required forms. Follow established workflows, job aids, and operating procedures while identifying opportunities to improve efficiency and service quality. Maintain compliance with applicable federal, state, and organizational requirements governing health plan operations. Engage constructively in coaching, training sessions, and team meetings to strengthen performance and service delivery. Provide additional administrative or service-related support as assigned by management. At least 2 years of experience in customer service, preferably in a call center or member support environment. Background handling inbound and outbound calls with a detail-focused and service-oriented approach. Experience addressing customer questions, resolving issues, and entering accurate information into internal systems. Ability to explain pharmacy-related benefits or similar healthcare information in a clear and understandable manner. Strong documentation skills with close attention to detail and accuracy. Comfortable working in an environment that emphasizes continuous feedback, coaching, and performance improvement. Working knowledge of compliance expectations and confidentiality standards in a regulated setting. Effective communication and collaboration skills, with the ability to escalate issues appropriately when needed. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .