Customer Service Representative/Dispatcher

Customer Service Representative / Dispatcher Earl's Plumbing is hiring a Customer Service Representative / Dispatcher for our Yuba branch. We are looking for someone who is friendly, organized, dependable, and comfortable keeping a busy service schedule moving. This position is a key part of our daily operations. You will be helping customers over the phone, scheduling service calls, dispatching technicians, and making sure customers are kept updated throughout the day. At Earl's Plumbing, we move fast, take care of our customers, and expect strong communication from everyone on the team. The right person for this role will be calm under pressure, detail-oriented, and able to juggle phones, schedules, notes, and customer updates without letting things fall through the cracks.

Pay:

$20 to $24 per hour, depending on experience

Location:

Yuba City area

Schedule:

Full-time Responsibilities:

Answer incoming customer calls in a friendly and professional manner Schedule plumbing service calls and collect accurate customer information Dispatch technicians and help manage their daily schedules Communicate arrival windows and updates to customers Follow up with technicians for job status, ETAs, and next steps Keep clear notes in our dispatching system Help with customer follow-ups, happy calls, and service reminders Work with the office and field teams to keep the day running smoothly Help make sure customers feel heard, informed, and taken care of

What We're Looking For:

Strong phone and customer service skills Good computer and typing skills Ability to stay organized in a fast-paced office Clear communication skills, both written and verbal Dependable, punctual, and team-oriented Comfortable handling upset or stressed customers professionally Able to multitask without losing attention to detail Previous dispatching, call center, plumbing, HVAC, or home service experience is a plus, but not required Experience with Service Titan is a plus

A Great Fit Would Be Someone Who:

Enjoys helping people Can stay calm when the schedule gets busy Notices details and follows through Communicates clearly with both customers and technicians Takes pride in doing the job right Wants to be part of a growing local service company What We Offer Vacation, Paid Holidays, and your Birthday is a paid day off too Medical Insurance Retirement with match Company fun days, bbqs, parties, and more. Room for growth

About Earl's Plumbing:

Earl's Plumbing is a residential service company serving Northern California. We are known for fast service, professional technicians, and doing things the right way. Our team works hard, supports each other, and takes customer service seriously. This is a great opportunity for someone who wants a stable office position with a company that is growing and cares about the customer experience.

To Apply:

Please submit your resume and tell us a little about your customer service or dispatching experience.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person