JOB TITLE

Customer Service Representative

REPORTS TO

Senior Operations Manager

SUPERVISES

None

DEPARTMENT

Operations

POSITION TYPE

Hourly non-exempt

SUMMARY OF POSITION

The position of Customer Service Representative is vital to the company's mission and as such requires a high level of commitment and attention to detail. As a Customer Service Representative, you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

PRIMARY DUTIES AND RESPONSIBILITIES

Inputting customer details on orders Transcribing selection sheets for install/transcribing for repairs Process work order for install Proofreading data Answer email in timely manner Answer phone calls/return missed phone calls and voicemails immediately Update records for reselections and/or rescheduled installs Dealing with customer and homeowner queries Working to meet deadline each day/sense of urgency Helping all teammates Operate office equipment including computer and copier Adhere to confidentiality regulations Other duties as assigned

POSITION REQUIREMENTS / QUALIFICATIONS

Typing skills / 40 wpm preferred Accuracy and attention to detail Good communication skills both written and verbal Computer skills and knowledge of flooring/new home construction a plus Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE

3-5 years of customer service experience preferred High School Diploma/GED/College

PHYSICAL DEMANDS

Ability to lift 10lbs occasionally Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk Able to hear, understand and distinguish speech and/or other sounds

BENEFITS

Medical, Dental and Vision coverage 401K Paid Holidays Vacation and Personal Time This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business. "Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics."

Compensation:

$22-$26 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.