Customer Service Representative

Description Who We Are Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we've built, expanded, and grown into a trusted home service company known for delivering exceptional customer experiences. We're not just looking for employees—we're looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we've built in our community. Our Core Values We're looking for individuals who share and live out our values every day: TRUTH•It's not about who's right, but what's right GROWTH•Mistakes are expected; learning from them is mandatory

CHARACTER

•We are genuinely good people

EXCELLENCE

•We execute at a high level

OWNERSHIP

•We hold ourselves and others accountable About the Role We are seeking a Customer Service Representative who thrives in a fast-paced environment and is passionate about helping people. Whether you're experienced or just starting your career, if you enjoy talking to customers and being part of a team, we want to hear from you. Why Nytech? Competitive pay Comprehensive benefits (medical, dental, vision, life insurance) Paid time off and work-life balance Ongoing training and career development Supportive, team-driven culture Opportunity to grow within a fast-growing company What You'll Do Answer incoming calls and provide excellent customer service Schedule appointments and assist customers with questions about services Become knowledgeable about our products and services to confidently assist customers Maintain and manage ESA (membership) programs Perform "happy calls" and follow-ups to ensure customer satisfaction Accurately take and relay messages Escalate customer concerns to management when needed Represent and promote the Nytech brand in every interaction Support team members and complete additional duties as assigned What We're Looking For Strong communication and people skills Positive, team-oriented attitude Ability to multitask and stay organized Willingness to learn and grow Reliability and accountability Customer-first mindset Join Our Team If you're looking for more than just a job—and want to be part of a company that values people, growth, and doing the right thing—Nytech could be the place for you. Now is your time. Apply today.