Glen Eden Resort is looking for a reservationist to join our team. It would start as part-time with the opportunity to move to full time. We value positive attitudes and teachability over all else in this role. We invite you to apply! Overview We are seeking a dynamic and enthusiastic Reservationist and Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional service through phone, email, and in-person interactions. Your energetic approach will ensure smooth reservation processes, outstanding client communication, and a positive experience for all visitors and callers. This paid position offers an exciting opportunity to develop your customer support skills while contributing to a strong team environment. Duties Manage incoming calls and emails promptly, providing accurate information and assistance to clients regarding reservations, services, and inquiries Book, modify, or cancel reservations efficiently using dedicated software and data entry systems Maintain organized records of client interactions, reservation details, and transaction logs with attention to detail Deliver exceptional customer support by addressing questions, resolving issues promptly, and ensuring client satisfaction Utilize strong communication skills to explain policies clearly and professionally while demonstrating excellent phone etiquette Assist with cash handling procedures during transactions when applicable, ensuring accuracy and security Collaborate with team members to improve service delivery, streamline processes, and enhance overall client experience Qualifications Proven experience in call center roles or customer support positions; previous reservation or client service experience is a plus Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Proficiency in Microsoft Office applications (Word, Excel) and familiarity with reservation management software or similar tools Demonstrated technical proficiency with data entry, typing accuracy, and computer navigation Exceptional phone etiquette with active listening skills and the ability to handle challenging situations professionally Ability to work well independently and as part of a team while maintaining high levels of customer service problem-solving skills Knowledge of outbound calling techniques and cash handling procedures is advantageous Join us in delivering outstanding client experiences through energetic engagement and meticulous service! This role is perfect for motivated individuals eager to grow their customer support expertise while making a positive impact every day.

Pay:

$18.00 - $22.00 per hour Expected hours: 16.0 - 32.0 per week

Benefits:

401(k) matching Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person