Customer Service Associate

Company DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job DescriptionThe Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

We offer:

Starting Wage - $19 to $21 per hourMonday to Friday - 8 am to 5 pmComprehensive Benefits Package includes:

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)Low employee premiums, especially given rich benefits$25 Primary Care Physician and Specialist Co-pays (in-network)Low deductibles and co-insuranceFree provider visits and services at all Salud facilitiesPreferred prescription pricing at Salud pharmaciesDental PPO planIncludes Employee Discounts at All Salud Dental FacilitiesVisionGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) Up to 8 Paid accrued Sick Days per yearDefined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.

Flexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness InsuranceEmployee Assistance ProgramOur Mission is to provide a quality, integrated healthcare home to the communities we serveAbout our

Clinic:

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with

Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

QualificationsMinimum RequirementsEducation:

Graduation from an accredited high school or GED is required

Experience:

One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities:

Bilingual English/Spanish preferredMust work well with the other patient care team membersAbility to communicate clearly and appropriately with patientsProfessionalism and a positive attitudeProficient in Elementary MathAbility to learn and implement complex policies and proceduresReading comprehension and writing skillsKeyboarding and word processing skillsOne year of clerical office experience preferredFamiliarity with medical/dental terminology preferredSensitivity to the low-income and ethnic minority communityWillingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keepingAbility to read, understand, and follow oral and written instructionsAbility to work evening or weekend hoursAbility to work under stressAbility to recognize, evaluate, solve problems, and correct errors.

Exhibits excellent customer serviceAbility to explain and summarize comprehensive concepts in a way that the general population can understandComputer systems applications (MS Office, PowerPoint, Chrome, etc.)The application window is anticipated to close by 5/31/26Additional InformationSalud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.