We are looking for a Customer Service Representative to support automotive customers through a Contract position based in Denver, Colorado. In this role, you will handle high-volume phone interactions, provide accurate assistance, and ensure each customer inquiry is resolved with professionalism and care. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage order-related tasks in a fast-paced service environment.

Responsibilities:

• Respond to incoming customer calls promptly and deliver helpful, courteous support for a wide range of service-related questions.
• Make outbound calls as needed to follow up on customer requests, confirm details, and provide status updates.
• Enter customer orders accurately into internal systems while verifying information for completeness and correctness.
• Address customer concerns efficiently by identifying needs, clarifying issues, and guiding callers toward appropriate solutions.
• Maintain clear and organized records of customer interactions, order activity, and follow-up actions.
• Work within a call center setting to manage multiple inquiries while meeting service expectations and response standards.