Customer Experience Agent Nikon Optical USA, Inc.

• 3.

8 Englewood, CO Job Details Full-time From $20 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Laboratory procedures Teamwork Serving clients Sales order data entry Technical support Optics Productivity software Client interaction via phone calls Full Job Description You want to be part of a team that contributes directly to improving people's lives. At Nikon Optical US, our ophthalmic products and polarized lenses are top-of-the-line products that offer the best customer experience on the market.

https:

//www.nikonlenswear.ca/ BRIEF

DESCRIPTION

Under the supervision of the Customer Experience Supervisor, the Customer Service team member is committed to providing unrivalled service by meeting our customers' needs and expectations. By the nature of the role, the employee is also committed to supporting our business initiatives while providing support to internal teams to ensure the continuity and efficiency of our services. The Customer Experience Representative position is a key part of the production process. It acts as a link between operations departments and facilitates the flow of information throughout the various stages of production.

KEY FUNCTIONS

• Receiving customer requests at the call center
• Creation/entry of customer orders in our laboratory management systems
• Advise customers on our products/services
• Provides technical information, availability and costs
• Update on open customer files
• Management of production orders to ensure service levels
• Collaboration with production team to solve complex problems
• Proposes alternatives/solutions following recommendations from technical teams
• Modification/reprinting of production orders (POs) according to our operating procedures
• Re-calculation of production orders (PO) to ensure compatibility with our production standards
• Generates and communicates performance reports for in-process control
• Trigger/engage escalation process with relevant operations departments
• Ongoing training on our relevant operating procedures (Customer Service, Optics, Production, etc.)
• Ongoing training on our products, treatments, sales initiatives and services
• Compliance with our Health and Safety policy in the laboratory

QUALIFICATIONS REQUIRED

Education and work experience FROM 3 to 5 years' experience in customer service Minimum of one year in telephone customer service. Optical knowledge (an asset, but not essential) Knowledge Basic knowledge of MS Office suite

Skills :

Positive attitude Autonomy Problem-solving skills Easy to learn

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person