Welcome to Natural Beauty Group!
At Natural Beauty Group, we are passionate about providing our customers with high-quality natural and organic skincare and makeup products.

Our mission is to promote beauty that is not only effective but also kind to the environment. We operate through our e-commerce platforms and also engage in business-to-business sales, catering to a diverse clientele that values sustainability and quality.

Websites:

www.buynaturalskincare.com www.naturalbeautygroup.com www.om4men.com www.haiawellness.com

Position Overview:
We are seeking a dedicated and detail-oriented Customer Service and Operations Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive exceptional service and support, while also helping us streamline our operations to foster continued growth.
Key Responsibilities:
Customer Support:
Provide top-notch support to our customers through various channels, including email, chat, and phone. Address inquiries, resolve issues, and ensure a positive experience with our brand.
Product Knowledge:
Maintain an in-depth understanding of our natural and organic product lines. Educate customers about product benefits, usage, and recommendations based on individual needs.
Order Management:
Oversee order processing, fulfillment, and tracking. Ensure that orders are accurately entered and shipped in a timely manner.
Collaboration:
Work closely with the sales and marketing teams to coordinate promotions, track customer feedback, and identify opportunities for improvement.
Detail Orientation:
Ensure that all customer interactions and operational processes adhere to our high standards of accuracy and professionalism.
Continuous Improvement:
Contribute ideas and solutions for improving customer service processes and enhancing the overall customer experience.
Qualifications:
Proven experience in customer service, preferably in the retail or beauty industry.
Strong attention to detail and ability to manage multiple tasks efficiently.
Excellent communication skills, both written and verbal.
Passion for natural and organic beauty products.
Proficiency in using customer service software and e-commerce platforms.
Ability to work both independently and collaboratively in a team environment.
Esthetics Background +
Hours of Operation:
M-F 7-5pm; S&S 9-5pm. Saturday and Sunday Part-Time Preferred. Could Flex to 4 Days if needed.
Shopify Experience +
Why Join Us?
At Natural Beauty Group, we believe in fostering a supportive and collaborative workplace culture.

As part of our team, you will have the opportunity to make a meaningful impact in the natural beauty industry while developing your skills in customer service and operations. We offer competitive compensation, opportunities for professional growth, and a chance to work with a passionate team committed to sustainability and excellence. If you are detail-oriented, customer-focused, and eager to help us grow, we invite you to apply and be part of our journey towards creating a more beautiful world, naturally.

Pay:

From $18.50 per hour

Benefits:

Flexible schedule Health insurance On-the-job training Paid time off

Education:

High school or equivalent (Required) Ability to

Commute:

Englewood, CO 80110 (Required)

Work Location:

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