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Customer Service Representative
Job
Mac Vik Plumbing
Golden, CO (In Person)
$59,280 Salary, Full-Time
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Job Description
Customer Service Representative Mac Vik Plumbing Golden, CO Job Details Full-time $22 - $35 an hour 1 hour ago Benefits Health insurance 401(k) Qualifications Customer records maintenance Managing customer accounts Records maintenance Account maintenance Phone communication Service scheduling Mid-level Maintenance schedule management Managing clients in a customer support role Post-sales relationship building Dispatch software communication Customer information system software Communication skills Client interaction via phone calls Customer data entry Full Job Description Customer Service Representative (CSR) About Us Mac-Vik is a trusted, locally owned plumbing, heating, and cooling company dedicated to delivering top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional customer care. Position Summary We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish. Key Responsibilities Answer incoming calls and respond to customer inquiries in a professional and friendly manner. Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric Provide accurate information about services, pricing, and availability. Maintain customer records and update information in the system. Follow up with customers to ensure satisfaction. Assist with invoicing, basic administrative tasks, and office support. Supporting each CSR and Dispatcher Qualifications Previous Customer Service (CSR) experience (HVAC/plumbing industry experience is a plus) Strong communication and multitasking skills Excellent phone etiquette and problem-solving ability Proficient with computers and scheduling Service Titan software Ability to stay organized in a fast-paced environment. Positive attitude and team-oriented mindset Bright and alert - Great attitude at all times On Time / Attention to Sick time What We Offer We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.