SERVICE WRITER

Position Title:

Service Advisor Department:

Auto Repair Shop Reports To:

Adult Services Director and Automotive Mechanic FLSA Status:

Non-Exempt Prepared By:

Ryan Denahy, Adult Services Director Date:

March 12, 2026

Approved By:

Kirsten Bonds, Human Resources Director Date:

March 12, 2026

Approved By:

Johnnie DeLeon, Chief Executive Officer Date:

March 12, 2026 "

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information."

I. SUMMARY

The Service Advisor is primarily responsible for initiating automotive services provided at 5 Star Automotive Services. The Service Advisor is responsible for having detailed knowledge of vehicles and is responsible for initial contact with customers regarding performance and services provided leading to the success of 5 Star Automotive, including verifying warranty and service contract information, preparing estimates, writing repair orders, completing customer records and customer service, etc. The Service Advisor must have a strong background in selling or installing auto parts or served as an auto mechanic, or related field. The Service Advisor will assist the Automotive Mechanic and auto detailer in directing the activities of the Vehicle Maintenance Facility to ensure maximum revenues, effectiveness and profitability, while ensuring customer satisfaction. The Service Advisor will work with the Automotive Mechanic and staff to meet the budget and performance goals.

II. ESSENTIAL

DUTIES and

MINIMUM QUALIFICATIONS

1. Serves as the liaison between the customer and the Automotive Mechanic and auto detailer. 2. Prepares estimate of cost of service or repair and coordinates work with 5 Star Automotive staff. 3. Prepares repair and service orders based on customers' requirements and orders necessary parts and schedules service or repairs based on customers' need. 4. Responsible for contacting customers when work order is completed or if additional work is needed beyond the original estimate. 5. Responsible for the positive image of the facility and promoting its purpose in the community, including, but not limited to: customer service, facility appeal, professional repair, overall facility presentation, overall general cleanliness, etc. 6. Maintain the agency's vehicle fleet by utilizing a well-developed preventative maintenance program with approved vendors. 7. Must be able to perform Lifting and Transferring techniques as trained and pass performance testing. The employee may occasionally lift and/or push and pull up to 100 lbs. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement. 8. Driving of agency vehicles as necessary for transportation of clients and agency business as assigned. Must also be able to safely drive customer vehicles. 9. Must, with or without reasonable accommodation, 2 Able to regularly sit, walk, stand, climb up and down stairs, physically restrain clients pursuant to training (when necessary) and sit at a computer for long periods of time and repeat the same hand, arm, or finger motion many times (typing, data entry). Communicate through speech with individuals in service and public in both quiet and noisy environments. Operate a personal computer and related software. Tolerate various levels of stress and meet deadlines with severe time constraints. Demonstrate specific vision abilities which include close, distance, and depth perception and able to read handwritten or typed material, and able to adjust focus. Work and concentrate in both noisy and quiet environments. Squat, stoop, kneel, and reach above the head. Forward motion will occasionally be required. Work inside the building a majority of the time. 10. Essential Duties include the Physical Demands listed below.

ADDITIONAL DUTIES AND RESPONSIBILITIES

11. Maintain agency transportation procedures to meet local and state regulatory requirements and update as necessary. 12. Perform routine vehicle monitoring to inspect for safety hazards and report issues to supervisor. 13. Maintain a file for each vehicle to include any preventive maintenance, repairs, accident reports, monthly mileage or any additional pertinent data and information deemed necessary by using agency software program. 14. Maintain vehicle licenses and registration for the entire agency vehicle fleet. 15. Create and maintain vehicle inspection logs and report findings and trends to appropriate personnel. 16. Notify supervisors of vehicle misuse or neglect by staff. 17. Purchase and maintain vehicle supplies such as washer wiper fluid, oil, ice scrapers, etc. 18. Work with Colorado Department of Transportation (CDOT) to secure grants and vehicle procurement, including working with CDOT vendors. 19. Complete CDOT reports and grant closure repots for all vehicles purchased with CDOT grant funds to maintain compliance. 20. Teach monthly Transportation and Defensive Driving class for new hires. 21. Drive agency vehicles for various transportation routes throughout the area, as needed. 22. Maintain fuel cards and personal identification numbers for each vehicle and each employee. 23. Develop and maintain professional relationships with vendors and regulatory agencies. 24. Perform direct support duties and responsibilities, as needed. 25. Create and maintain procedural manual for duties performed in this position. 26. Provide and accurately translate customers' problems or instructions related to their vehicle(s) to 5 Star Automotive staff and communicate the vehicle issues, costs and solutions back to the customer. 27. Provide accurate list of replacement parts needed to meet work orders. 3 28. Review warranties and extended warranties on vehicles to determine if repairs are covered. 29. Ensure customers' servicing and routine maintenance is scheduled and completed in a timely manner by contacting customer for reminders and to schedule appointments. 30. Maintain shop equipment and tools in good condition. 31. Observe all OSHA and safety precautions and regulations for protections against accident, dangerous fluids, chemicals, etc. 32. Prepare vehicle records and reports. 33. Responsible for cash & credit card handling processes and procedures and ensuring daily transactions and funds balance. 34. Assist with minimal supervision of individuals and staff on shift. 35. Maintain and follow Inspiration Field and 5 Star Automotive Services policies and procedures at all times. 36. Operate a cash register, reconcile cash with sales receipts, keep record of financial transactions, schedule employees, reporting, etc. 37. Responsible for following local, state and federal requirements related to automotive repairs, including maintaining all facility data and compile reports as required. 38. Responsible for working with staff, interns, work study students, and volunteers. 39. Develop, oversee, and actively promote customer service to strengthen customer relationships and build customer loyalty. 40. Establish, oversee, and implement inventory control procedures. 41. Safeguard all agency funds and property. 42. Participate in staff training activities and staff meetings, as outlined in the agency's staff development curriculum. 43. Work flexible schedules or within various environments as agency and supervisor deems necessary. Staff attendance and promptness to assigned shifts is essential. The responsibilities of this position may require staff to be able to work irregular, extended, and/or be available for evenings, nights, weekends, holidays, etc. 44. Follow agency procedures when purchasing items on behalf of the agency. 45. Follow agency policies and procedures in carrying out duties. 46. Advise supervisor and/or the Chief Executive Officer (CEO) of concerns and problems that arise within the agency. 47. Performs other duties as assigned by the Automotive Mechanic, CEO, and/or designee. 48. Other reasonable duties as may be assigned.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability necessary for success. An individual must be able to perform each essential duty satisfactorily.

MINIMUM/PREFERRED QUALIFICATIONS

Minimum:

This position requires a high school diploma or GED. Three years demonstrated experience working in the automotive repair or auto parts sales and distribution industry or similar field. Computer knowledge and experience with word processing, database, and spreadsheet programs. Must be at least 18 years of age. Persons hired into this position must be licensed drivers and have reliable transportation. If current license is from out-of- state, a valid Colorado Driver's License is required within ten days of hire. Background 4 check, drug and alcohol check, reference check, and motor vehicle checks must be passed. Current motor vehicle insurance is required. Driving is an essential job duty.

Preferred:

ASE Certified or associates degree in automotive technology and one year of demonstrated experience working in automotive industry.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will regularly sit, walk, and stand. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, forward motion and laying in prone position will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. The employee will occasionally lift and/or push and pull up to 100 pounds. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement. This position demands tolerance for various levels of stress.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Working conditions normally involves inside environments, but also includes work in an outside environment. This position requires working irregular or extended work hours.

SKILL/ABILITY REQUIREMENTS

To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

LANGUAGE SKILLS

Able to read and comprehend simple instructions, correspondence, and memos. Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, manuals, or governmental regulations. Able to write reports, business correspondence, and procedure manuals. Able to effectively present information and respond to questions from groups of administrators, managers, employees, individuals in service, individuals in service parents, and/or the general public is required.

MATHEMATICAL SKILLS

Able to apply basic mathematical skills to include concepts such as fractions, percentages, ratios, and proportions to practical situations. Able to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Able to deal with problems involving a variety of concrete variables in standardized situations. Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to define problems, collect data, establish facts, and draw valid conclusions. 5 III.

SUPERVISORY RESPONSIBILITIES

The Service Advisor may also work closely with the Automotive Mechanic. In general, this position requires that the individual work independently approximately 90% of the time. The Service Advisor may report to dual supervisors.

IV. OTHER

SKILLS and

ABILITIES

Able to work with others, with system issues, and able to work within designated time frames. Patience in dealing with customers, individuals in service, and staff. Able to develop effective working relationships with customers, individuals in service, and the community. Good communication skills and able to work with others as a team is a must. Able to communicate clearly and concisely, both orally and in writing. Able to perform duties in accordance with agency policies and procedures.

V. CERTIFICATES, LICENSES, REGISTRATIONS

None required

STATEMENT OF UNDERSTANDING

I have read this job description and understand its contents. I also understand that this job description is not intended to be and should not be construed as an exhaustive list of all the responsibilities, duties, skills, efforts, or working conditions associated with my position.

INSPIRATION FIELD IS AN

"AT WILL"

EMPLOYER. EMPLOYMENT BETWEEN THE PARTIES IS INDEFINITE AND IS TERMINABLE AT THE WILL OF EITHER OF THE PARTIES AND MAY BE TERMINATED AT ANY TIME FOR ANY

REASON.