Customer Service Representative

Description Customer Service Representative We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent position. This role is ideal for someone who enjoys supporting customers, managing detailed order information, and learning technical product offerings in depth. The position blends customer support with product knowledge, requiring a thoughtful communicator who can provide accurate guidance, track requests carefully, and contribute to a collaborative service-focused environment.

Responsibilities:

• Manage customer order entry with accuracy, ensuring specifications, configurations, and product details are captured correctly.
• Guide customers through product options and adaptations by explaining features and helping identify solutions that fit end-user needs.
• Respond to inquiries related to order progress, pricing requests, returns, and repair matters through phone and email communication.
• Maintain detailed documentation on customer interactions, product status updates, and supplier follow-up needs to support smooth service execution.
• Build working knowledge of specialized products and related terminology to provide informed assistance and dependable recommendations.
• Use Microsoft-based business systems and online tools to prepare quotes, enter data, and monitor account activity efficiently.
• Coordinate with internal team members to deliver a high standard of service for both external customers and internal partners.
• Follow established training and workflow processes carefully to reduce errors, improve consistency, and support long-term customer satisfaction. Requirements
• At least 2 years of experience in customer service, order processing, or a similar support-focused role.
• Strong verbal and written communication skills with a detail-focused approach to customer interactions.
• Excellent attention to detail and the ability to handle detailed information accurately in a fast-paced environment.
• Comfortable learning technical product information and applying it to customer questions and order requirements.
• Reliable work history with a track record of dependability, consistency, and commitment in previous roles.
• Basic to intermediate computer skills, including experience navigating web-based platforms, databases, and Microsoft applications.
• Ability to work effectively as part of a team while also managing individual responsibilities with minimal supervision.
• Familiarity with medical terminology or experience in a medical-related setting is helpful, but not required.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .