Customer Support Specialist

Customer Order SpecialistAbout the RoleWe are seeking a detailed-oriented, customer-focused Customer Order Specialist to support our product lines. This role goes beyond traditional customer service—our team members become true product specialists, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery.

This position offers a structured training program (typically 6-8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly.

Key Responsibilities Order Processing & Product SupportProcess customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.

Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.

Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.

Customer & Supplier CommunicationRespond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.

Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.

Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.

Collaboration & Sales SupportPartner closely with field sales associates; support key account relationships when needed.

Use sales communication tools to help achieve top-line sales objectives.

Maintain up‑to‑date knowledge of all products and internal systems.

Workflow & Call VolumeManage a moderate call volume (typically 10 - 20 calls per day)Dedicate more time to data entry and email-based order processing vs. nonstop phone support.

Utilize email templates and internal resources to ensure consistent communication.

Training & DevelopmentParticipate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.

Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.